Jacqueline in Toronto

The sales representative (Mike M.) was outstanding. He went above and beyond the call of duty. He met with me in person, listened carefully to my needs, made suggestions where relevant and actually showed me the physical window I was purchasing! Mike followed up with my questions via email and provided clarifications where needed. I was particularly impressed because in discussing my purchase, I had flagged concerns about a health issue and the window installations. Mike raised the issue with his team and they found an innovative solution to accommodate my disability. Mike was professional, courteous and committed throughout all phases of the project. The installation process was equally impressive. Move over Mike Holmes, meet Jeremy M. and his trusted lieutenant John. Over the course of four days, this dynamic duo installed 16 windows and 3 doors in my home. Jeremy is a perfectionist and there is not a window or door that wasn’t fully centered or levelled. In other words, it wasn’t just that they installed the doors and windows quickly and professionally (though they did that too), but they treated my home with the same respect and courtesy you’d expect them to treat their own homes. They answered my questions politely (even when they might have been a bit dumb), provided a demonstration of how to use and clean the new windows, and kept a sense of humour throughout the 4 day process. And the clean-up? Let me just say they left the house in better condition then they found it :) Team M. (brothers Mike and Jeremy) exemplify the excellence and professionalism I expect from contractors. I already have recommended them highly to neighbours and friends considering new windows and doors in the Durham Region.