Reviews

9/10

Very helpful and knowledgeable during initial product selection. Nice job on diagonal hardwood flooring and matching heat vents. Very responsive for follow-up maintenance assistance and advice. Floors very durable and able to nicely withstand years of wear and tear with small children!

Approximate cost of services:
$20,000.00
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1/10

Company owner was extremely rude. Errors made with wiring for exterior hot tub which the company did not accept accountability for. Charges for some follow-up work were excessive (2 hour charge for 15 minutes work) and unexplained. Unresponsive to our complaints - as such, we were forced to address these through our general contractor.

Approximate cost of services:
$20,000.00
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First Review

1/10

Poor advice during selection of granite (product we purchased was impractical and difficult to maintain). Errors made during installation (holes for faucets / sinks were cut in the wrong spot due to measurement errors). Post-purchase service was poor (provided wrong product to seal granite surfaces which required additional follow-up to fix the problems created)

Approximate cost of services:
$20,000.00
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Company Response

Hi Philip,

I'm terribly sorry to hear that you've had a poor experience. We at Jade Stone pride ourseleves in providing exceptional quality and serice and I urge you to follow up with me in person as I'm not familiar with the specific project. I can be reached at info@jadestone.ca.
Best Regards
Chris

9/10

Very good experience. Builder was very helpful and attentive to our needs during the process. Good advice allowed us to make practical and cost-effective decisions. Quality of build was excellent. Post-posession service has been excellent.

Approximate cost of services:
$1,000,000.00
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