Emma in Oakville

Very disappointed in this company. This was our first year having them open our pool and complete a weekly maintenance. The pool was open and there was low suction so during maintenance they couldn’t vacuum. I called the company and was mislead that someone would be out the next day to have a look at the situation. After no one came, we examined the pool equipment ourselves and founf that a black gasket was sitting beside the pump and never was installed. We received no apology or credit from the company and due to the missing gasket our pool was never vacuumed properly. Plus the maintenance checklist was never complete. We never had our pool vacuumed completely, the sides were not brushed and chemicals were never checked and of course they require full payment for this terrible service. Obviously we cancelled our service. There are a lot of decent pool companies out there. I thought this was one but I was proven wrong right from the beginning.