Yuvi

It is with great pleasure that I write this review for Award Plus Plumbing. We enlisted their services for a dishwasher and kitchen faucet installation and more recently a plumbing related leak. Here are the reasons why one should hire Alex and his team: 1. Alex was diligent in answering his calls, thus, scheduling an appointment was easy. 2. Alex has both an Engineering background and is a Master Plumber, as such, he was able to explain how he would solve our issues accurately and with a clear concise plan 3. He was prepared with the appropriate tools/ plumbing parts and was beyond proficient in his ability to solve any plumbing related issue he faced 4. Unlike other companies, he did not turn away work because of how far he had to travel. 5. They care about their customers. This was exemplified by the service they provided me during the COVID-19 lockdown. During the COVID-19 lockdown, I enlisted Award Plus Plumbing to repair a leak from a corroded drain pipe. Alex quickly sent out his team member Will. Prior to entering my home and without prompting, Will sanitized his hands, put on a new 3M N95 Mask, re-sanitized his hands, put on gloves, put on goggles, and re-sanitized his gloves. He also sterilized his tools and equipment with Lysol. His actions instantly put us at ease. He cared about our safety! Will took his time and provided excellent workmanship. He changed the whole vanity drain pipe and made sure the cabinet was protected during the soldering process. He installed a beautiful new pop-up drain stopper. Once the repair was completed he checked our washroom faucet and even changed our aerator to ensure better water flow. Before leaving he asked how our dishwasher and kitchen faucet were functioning and whether we had any issues to address. He is a true professional and truly cares about his customers. Don’t hesitate to call Award Plus Plumbing for all your plumbing needs. You will get fast, honest and great quality service all at a reasonable cost.

Daron of Lifetime Driveways Inc came highly recommended to us by our paving contractor as he uses the best oil based asphalt sealer on the market called Black-Mac. On the day of our scheduled sealing he was punctual and arrived 10 minutes early. What stood out to me was his professionalism and diligence. He got to work right away and started by clearing and sweep cleaning my driveway with the use of a high powered blower. He taped around the bottom step of my porch to prevent the sealer from staining the concrete which ensured for a clean finished product. Once the sealing began Daron was very thorough as he double coated each area and made sure to pick up any leaves blown onto the driveway during the sealing process. The final result looks amazing you can really tell he used a high quality product. Daron truly stands behind his work. We booked our sealing to be completed at the end of October. Not ideal conditions for sealing due to weather and temperature. Two days later, on Saturday a delivery man parked his vehicle on the driveway over a spot that didn’t cure causing the sealer to transfer to his tires. Right away, I noticed two lighter spots on the driveway where his tires were. I called Daron and left a message. He was quick to return my call and within the hour came to touch up the area and made sure it blended in with the rest of the driveway. I was really impressed he came out on a weekend! He is truly committed to his customers and the quality of his work. This time we stayed off the driveway for a week allowing the area to fully cure and have had no issues. The driveway looks amazing the quality of the sealer makes it stand out amongst the neighbours. I highly recommend Lifetime Driveways for asphalt sealing! Thank you, Daron!!

We came home one night to find out that our water rental tank had burst. The rental company had installed the replacement tank incorrectly (not to code) exposing us to potential Carbon Monoxide putting our safety at risk. Instead of correcting their mistake the rental company gave us the run around. The next day their technician came over and out of spite red tagged the water heater and furnace. Upon completion of the tag he threw it in our face and drove off. Deciding we had enough we canceled our water heater contract and explored our options. Luckily we found Tim through Lowes and opted to replace our water heater, original 50 year + furnace and original AC with Hargrave. Hargrave being a Carrier Factory Authorized Dealer (FAD) and excelling above their competitors in the following categories gave us confidence to enlist their services. Quotation/ Consult: Through multiple consults we noticed that the majority of HVAC contactors would give misleading quotes. They kept estimates “artificially” low by including an AC that was too small for the house or by quoting their most basic single staged furnace to entice us into a sale. They would say/promise one thing and write something different on paper. This is where Tim from Hargrave differed. His quoting/proposal system is the best we had ever seen; it was even better than Lowes. All work, warranty, materials with no hidden costs is clearly outlined. Best of all the proposal is interactive where you can view 3 packages “good, better and best”. Once you click a specific package you are able to see pictures of the equipment, their model numbers, a list of features and product videos for further information. Everything is upfront and open which prevents any confusion later on. In addition, we felt Tim gave the best quality equipment/package for the best price. It was his honesty and his willingness to work with us to provide the best package possible is what impressed us the most during the quotation process. Install: Prior to our install Tim had cleared our red tag and arranged for a pre-audit so we could take advantage of any energy rebates. The day of the install Tim and his crew showed up promptly at 8am. He ran through what his expectations were and what work needed to be done. He went through all the equipment, confirmed model/serial numbers and showed us paperwork confirming everything was brand new from Carrier’s warehouse. The crew, Dimitri, Dom and Kevin were friendly and hardworking. They disconnected the rental tank and placed it safely outside. They worked non-stop until the job was done (5:30pm). Their workmanship was excellent, all joints were taped/sealed, the transition piece to the new furnace was flawless and all piping was secured with strapping/clamps. The furnace was installed on a raised concrete slab to protect it from any flooding and water damage. All piping running outdoors and any open chimney vents were insulated and sealed with silicone. Kevin setup and showed us how to use the Infinity System Control. The crew cleaned up well; we could not even tell they were there! Warranty/ Service: Out of all the HVAC contractors we received estimates from, Hargrave provided us with best warranty. No one came close to their 10 year parts + labor warranty on the furnace/AC and 12 years parts + labor on the water tank. Tim provides top notch service. He always picked up our phones calls and was quick to return any missed ones. He listened to what we wanted and answered all our questions with a smile. After the install, he came over to inspect the work and ran over the system control with us and improved our furnace/AC settings. He even followed up a few times on the phone to make sure everything was okay. We look forward to our yearly maintenance service with Hargrave. The comfort level in our home has gone up. The heating is comfortable and the house no longer feels like a sauna. The air is no longer dry thanks to the humidifier. The AC is super quiet and we love the built-in dehumidifier. The air feels better and we have noticed less dust thanks to the air cleaner; it is truly hospital grade. Our new power-vented water heater is great as it provides ample hot water and operates silently unlike the rental unit. The Infinity System Control is amazing, it really allows one to micromanage all cooling and heating needs. Whether you decide to go through Lowes or with Tim and Hargrave directly rest assured you are dealing with the best the industry has to offer. Tim feel free to provide our contact information to any potential customers. We will gladly endorse your services. Thank you for helping us through such a difficult situation.