Sue

Peter and his crew were awesome in their response time when we had the emergency. He called me back within a half hour (at 10 pm at night). We had quotes from several plumbers for the work and chose Plumbers Direct because we felt most comfortable with Peter and his team based on their knowledge, expertise and transparent quoting. Peter explained everything clearly, and as promised the work was done quickly and efficiently, and with care (we had just put in a new garden where they had to dig). In a stressful situation, where we had to act fast we felt confident Plumbers Direct would do the best job and we were not disappointed. 100% would recommend them and use them again. Thanks guys!

We had a leak in our roof at the end of the Spring caused by an ice dam. The first two contracters I got estimates from spent about 15 minutes doing a cursory inspection with the generic advice. Steve from Juff's looked on the roof, looked at the water damage and sat with me to ask specific questions like when we noticed the leak, had it gotten worse and which part of the ceiling did it start on ect ect. He pinpointed exactly where the leak probably happened--contradictory to the other contractors--and he was right. Due to weather and a full schedule it took some time to get our job started but we were always kept up to date on where we were slotted. When the work began Chris and his crew were very tidy, fast and professional. We had to wait for the roof to dry before the final coating was applied and due to rain it took over a week--the crew still checked in regularily and came to check progress twice so I never felt we were forgotten. A great experience.