Bad Experience with Window installation, GTA
If you think that you pay more and will get a better product and quality of work, most likely you are wrong! If you think you can trust big box and can get problem fix due to their mistakes, you are wrong again! We have bad experience with Peak Installation Services. We have our windows replacement project with HD, however the result is not what we expected. The quality of windows are not good even the average price of window around $1500. The installation work is not good as well. The installer damaged the brick and mortar during the installation and they claimed that it was existing problem but it is not. I contacted salesperson right away to report the damage and he came to take the picture and sent to installation manager and we got no response. I did called HD to complain and finally got response from Peak Installation. He denied the damage and refused to fix in a "friendly" RUDE way, I guess they are trained to do so! He even gave me example that his team installed a door for a client and did a huge damage, they are still not responsible for it. It is also very difficult to complain to HD and they will push you around different departments. So, if you think of doing any installation project. please think twice (or even more) before you choose them! Give a good small company a chance and you may get better result and less headache and save a lot of money too! A Very Unhappy Customer.
- Approximate cost of services:
- $14,000.00
- Company Response
Hello Justine, thank you so much for your detailed review. We extend our apologies to you for the unsatisfactory service. Reviews like yours always gives us a chance to better our services and communication. We will take your review into deep consideration and make improvements where necessary. We will always look out for another chance that you might give us for us to do better and have you on board as a loyal customer. Thank you for your tolerance and understanding. You can always call in with questions and concerns at 1-888-337-6877 or email us at customer_care@peakinstallations.com.