Movekat

Vlad (co-owner) was professional, thorough and very detailed with his assessment of our water damage. He clearly outlined and quoted potential work, then started by using humidity sensors and camera scoping to determine next steps. The 2 others quotes I had involved digging inside the house to waterproof, but Vlad recommended outside work so our stone would not continue to get wet and deteriorate. Not only did Vlad's 4 workmen toil non stop for 3 days in 38 degree humidity, they dug down by hand to the foundation in between our houses in less than 3 feet width! This is how we knew Vlad was not just fulfilling the job, he was getting it done right. The men worked so hard. Supporting Vlad is Bohdana in the office. She is incredible, right on top of the jobs, working all hours of the day/weekends, making sure I was kept informed and happy. Regardless of her extraordinary work hours, Bohdana was always pleasant, kind and respectful. Admirable for someone working around the clock during these beautiful summer months. I cannot say enough about how impressed we are with this team. Will definitely use Umbrella again for any relevant work to be done here. Having trouble loading photos, will try again.

Erick and his colleague were lovely, efficient, tidy, very respectful, and did a great job on our windows, and I'm hoping the eaves (I'm not on the roof so won't know). They took down any screens and cleaned them as well. Erick was missing some caulking to fix the leaks in the eaves, but I trust him when he says he'll come back and plug those up shortly. That's the only reason I didn't score Elite at a 5/5, we'll have them back regularly.

Natasha, allow me to add my thanks. Every aspect of our engagement with Encore has been fantastic. We would appreciate it if you could convey how pleased we are to the entire Encore team and if you ever in need of a reference customer Katarina & I would be very happy to help you. Have a great weekend! Dave. Thank you for the excellent service all round. From the start Anthony was competent in his sales approach, and George was efficient and masterful installing the windows and doors with very little disruption. A testament to their commitment, even George's brother Sean came in with a very bad back to get the job done. I felt badly for him, but was grateful that the work was getting done. We really appreciate everyone's effort. We will definitely be recommending Encore to friends and family. Katarina