Sears Canada (Square One)

this is the worst experienced I did have in 40 years of age, I have a new kitchen, I went to sears I bought new appliance top of the line , the seals person in square one sears give more the wrong information , i received my appliances , three weeks after all the appliance a noise problem , the Technion came . he had no idea how to fixed, and also what i found out that they charge me for 2 fridges instead of one, please do not buy any thing from sears special square one location

I purchased 3 appliances (fridge/stove/freezer) from Sears in 2005. To day I have had all 3 services, each needing a new control panel. The technician fixed the refrigerator by reading all the instructions onsite. I waited for over 2.5 months for a part for my stove (over the Xmas holidays). Three technicians came (3 days off work) each saying it was the control panel but the part never got ordered... then a backlog.

Now the freezer. I know it's the control panel as the freezer still works but the display doesn't. I called Sears. I was told there would be a $80 charge to come to the house, then the cost of parts and labour. I asked how much the control panel was and I was told they couldn't tell me that. My thinking is the freezer only cost me $500. If the part is more than $200 + $80 + labour...taxes, it might not be worth the call just go and buy a new freezer. She then told me $105. I called 3 times to verify the time of arrival and that they had ordered the display panel.

The technician shows up, asks me what the problem is? I said it's the display panel, did you bring the part? He says no, I have to determine if that's the case. He pushes the button on the dead display, opens the door to see that the inside light works and the freezer is running. He says I'll have to order a display panel!!!!!

Now he tells me the part will be in Monday (Maybe) and I need to pay him his $80.00. I told him I would pay him when the part came in and the freezer was fixed. He then told me if I didn't pay him he was going to cancel the call. I called Corporate office. Rachel in Parts and Service told me that I needed to pay him regardless if he fixed it or not.

I've called someone else who actually was polite and friendly on the phone and she phone me back within minutes telling me the part was on it's way. She even thanked me for my business!!!!

I will never purchase anything at Sears again and I will make sure I tell as many people about their very sneaky way of increasing the costs of customer service!!!

The process of getting a custom ordered sofa was a little cumbersome, but in the end the prodeuct was good and delivery was as expected. I would recommend to never buy anything at regular price as there is always a sale to be had, but their pricing compared to similar stores is good.

purchased a new discontinued model dishwasher, on sale in early March. one week later picked it up and installed it. unit worked for short period of time and stopped. called sears service and arranged to have service man come to house on a wednesday. took the day off work and waited all day long with no show. late in the day called sears service and was told that they had problems with their service people and would reschedule for saturday - almost two weeks after I purchased the unit and they had my money. sertvice man came as rescheduled but could not repair unit and has to order parts. now am waiting one more week until parts arrive. waiting until saturday to see if they honor their commitment and the new machine is fixed.

Turns out "standard" delivery of a washer and dryer from Sears no longer includes installation. It just means they dump it on the floor, with no apology for showing up two hours late after I sat around waiting for them from 8 a.m. to 1 p.m. as requested. When Ipourted out that, as a 5'4" woman, I could not lift the dryer and install it on top of the washer in the space-saving stacked position that had made are buy the wore expensive front loaders in the first place, it war suggested that my "husband can do it." When I said I didn't have a husband, they shrugged and told me to sign for the delivery.

It wasn't until they were at the truck already that I noticed the big dent in the top of the dryer. Something very heavy had obviously been dropped on it while it was still in the box. The delivery guys had to have noticed it when they unpacked the dryer from the box, but they brought it in, dumped it, and drove away.

I called the store to tell them that I needed a replacement. I was offered a $100 discount instead. When I suggested that the dryer had such a big dent that it may have been damaged, the sales rep was clearly annoyed that I was insisting on a new, undamaged machine.

A few days later, a new dryer arrived. This time, at least, I got it installed on top of the washer. After the installers left, I opened it and, to my surprise, found it dirty and full of dead bugs. It had obviously not come straight from the manufacturer.

Suspecting that it had been used and returned to Sears, had sat in an unsealed box in a warehouse for awhile, and then had been repackaged and sent to me as a "new" dryer, I called the store again.

I was told by an annoyed salesperson that the dryers were on backorder and I would have to wait at least 10 days to get a new one. I had to do laundry, so I cleaned out the dead bugs and used the dryer. I quickly found out why a pervious customer had returned it: it would run for awhile and then stop. The only way to start it again was to open the door to reset the cycle and start over again ... and again, until the dryer finally decided that it would keep going.

When the third dryer finally arrived, I was called and given a delivery time. When I came home from work a half hour before the scheduled delivery, I found the truck setting in front of the house. It turned out that they had arrived early and had been banging on the door for the past half hour, driving my dog into a barking frenzy, and driving my tenant living in my basement apartment crazy.

The third dryer had all of the packing materials from the manufacturer still inside, contained no dead bugs, and had no dents.

Three weeks after I ordered a new washer and dryer, and after being treated like a royal pain in the neck by the sales staff and delivery people for insisting that I get what I paid for -- a brand new dryer ... that's What I finally got.