Reliance Home Comfort

Put in a call regarding another matter (door to door sales) and found out where I am at is not a rental and have been paying for 5 1/2 years for my old house even after the other one blew up by the new owner. They will not refund even though they were also at fault with double billing for the same address. Not getting called back and am extremely frustrating with the attitude of people I have talked to in the 3 hours being on the phone
with various employees. Apparently by reviews of others in the complaints department it is quite common. I find that the mission statement stated by Reliance is not at all what the company follows. Too bad you can't get answers or call backs when promised. I don't particularly want to waste all these hours on the phone and explaining the same thing over and over again getting something resolved that should be so simple.

Got locked into a 7 year lease agreement. At the end of the 7 year mark, I called Reliance to buy-out the furnace and end the lease. It took 1 year, and a ton of phone calls, before the Reliance Rep would return my call and firm up a buy-out price for me. AND, all the while they were stringing me along, they continued billing me! Equals an extra $1200.00 worth of monthly payments!! Then they wouldn't even deduct this money off the final buy-out price!! RHC is an outrageous company that couldn't care less about the customer!!! Couldn't pay me enough to deal with them again. :) PS - they also appear to be spreading misleading information competing companies to avoid customers switching over! RHC you are totally DIRTY!

Needed to replace an existing atmospheric venting water heater with a direct vent because I orphaned the existing when a had a HE furnace installed. The installers did a great job, including suggesting a new location for the water heater that would be a little bit more out of my way.

Furnace making clicking sounds, 2 appts booked, nobody shows up. Furnace finally broke, no heat. They won't come unjtil tomorrow. Don't waste your money on this company and their so called protection plan.

I love reliance, the sales team that works at the homeshows is very helpful! I would for sure do business with reliance again, they were a recommendation from a friend which turned out great!

There's nothing worse than waking up to a cold house during the winter months. We called Reliance for service and within 4 hours a technician was at the house. The problem was the heat exchanger (the 4th time in 12 years), time for a new furnace. The same evening a sales rep from Reliance came by, measured each room and then suggested a furnace. We made our decision, ordered a furnace and within 36 hours it was installed (it would have been sooner but the furnace had to come in from another city). The service technicians were here at the scheduled time, installed the furnace, gave me a lesson on the thermostat and had the area cleaned in very little time. Heat!!

We bought out our hot water heater a few years ago from Reliance and thought about getting it replaced. We phoned Reliance to get a quote or to get back on a monthly plan and I waited for 10 minutes to talk to someone. I asked them if they could give me a price and the lady started to take down all my info. I asked her if she knew a price range and said she needed all my info before she could help and then said that she needed to transfer me and proceeded to put me on hold again. We later scheduled an appointment for a quote to have someone come out. Then when someone was to come out they left a message on our machine saying that yesterdays appointment got missed or something and no one came out. No call backs or nothing. I'll look elsewhere thanks.

Feb 29,2012 I - 9.00 am, I called Reliance to tell them I had a leak coming from Hot Water Heater. By 10.30am 2 techs were at the door and I had a brand new water heater installed within 2 hours.

I cannot fault the techs or the quality of their work or the professionalism they showed towards myself and protecting my home, carpeting etc.

All I had to pay for was the new venting PVC piping which was not covered by the service contract.

THIS COMPANY HAS SERVED US VERY VERY WELL FOR THE PAST 12 YEARS. NOT ONE SINGLE COMPLAINT AGAINST THEM.