Reliance Home Comfort

I had work done on our furnace with Reliance Home Comfort.
I was satisfied with Reliance Home Comfort, and definitely would recommend Reliance Home comfort to family and friends! Great job!

We had got work done to our furnace with Reliance Home Comfort. We were happy that they were friendly with courtesy service. Would recommend Reliance Home Comfort to our family and friends!

One day all of a sudden we didn’t have any hot water at home. I called Reliance and they sent a contractor the next day to investigate. The contractor said the hot water tank has to be replaced because is old (we have been renting it for about 10 yrs.), but the vent has to be changed as well because of the code laws and we will have to bear the costs. The contractor had to report this to reliance and someone else was to come three days later. The person came to replace the water tank and the vent, but due to the type of our unit (I live in a townhouse) he said that the ceiling of my garage had to be opened up and remove the venting pipe. The contractor was only going to open it up, but not fix it after words. Obviously we had to pay for his work, because only the replacement of the tank was covered by reliance. My father who is an engineer, did not agree with the contractor that the ceiling had to be opened up, and the guy left. So after one week we were still with no hot water at home, and had to pay all these costs to have the tank replaced. I should stress that this was the very first time we ever called reliance about issues with the water heater. I’m still asking myself what was the purpose of renting the unit in the first place, when the very first time we require a service from reliance our costs are why higher than we ever thought. We are now looking at other sources, either to buy our own tank or rent it from another company.

Thank you reliance for your quick response in making things good with my Hot water tank problem. your promt reply and phone call to keep a long term customer happy are much appreciated

Hot water tank flooded my basement floor so called Reliance (first call i have made to them in 12 years of renting) they set up a technician to come out the next day who came and told me that the tank needs to be replaced. They will cover the replacement tank as my unit was rental but he told me that the vent has to be replaced too because because of the code laws and i will have to bear the cost or $180.. I have paid for 12 yrs of service without any call outs or cost to reliance and when i need a new tank they cannot fit it with proper venting! I would have gladly paid for another 12 years of rental if the tank had been installed without me footing the bill for the pipework! but I am now looking at other sources tomorrow morning to buy my own tank and have it installed. I will be dropping my old tank off at reliance by the end of the week and be ending my 12 year comittment.

We bought a brand new home, where the builder made a deal with Reliance for the the tanks. We are in a group of 6 homes, and so far 3 homes have had the same problems happen with these tanks. Reliance is so unorganized is providing service to the tank. I went 4 days without hot water because they never put our phone number on the work order to the service company. I demanded to be let out of this contract and they informed me of all the charges upon charges to be released. I was told I would be given a credit on the account for a billing cycle, then I receive in the the mail a charge for the service call. I am sorry but apologies in this instance, just won't cut it!!

Our old furnace broke in October when the first cold days arrived. We've called Reliance customer support and they booked an appointment for us for the next day (~in 15 hours). We were lucky it happened in October when it was 0 and not in January. Other than that we were happy with the knowledgeable technician, who spent a lot of time with cleaning and fixing our furnace. The winter is over and our 25 year old furnace did not fail at all during the winter. Thanks for the good service.

Second water heater blow up in 7 years.
Bought a pan for the new heater and installed with no problem,but no connection pipe/ hose from drain pan to my house drain
No help from Reliance to get a hose, whic i want to pay for.
Told to go and buy one from a hardware store
What is the use of purchasing A PAN WITH NO HOSE, SAME CAN HAPPEN AGAIN, FLOOD BASEMENT

We were happy to see Reliance Home Comfort was dependable. Their work was good quality. The fact they cover their shoes with plastic was nice to see.
We would use Reliance Home Comfort in the future!

We find Home Reliance Comfort when we call, they arrive quickly. Last time I called I had to ask for a bit of advice and I found they were very helpful. We are very satisfied and would recommend Reliance Home Comfort to our friends and family!