Reliance Home Comfort

We have ALWAYS been one of those families that wait until the last minute to turn on the heating or A/C. In the summer months, we wait until the windows are steaming before we turn the air-conditioning on for the first time and, in the winter, we're waiting to see our breath (not really, but you get the idea). This winter, on a particularly cold day in January we turned our heat on for the first time to discover that our admittedly aged furnace was not working. Worse, after an inspection, we dicovered that it could not be certified as corrosion was too severe. After some frantic phoning, we discovered that even getting an estimate at that time was challenging as, due to a relatively mild but erratic winter, technicians were booked solid. The first thing we noticed with Reliance was that their sales representatives were interested in more than just booking an appointment or closing the sale. When we mentioned that we had a one year old, the woman offered to look for an expeditied appointment (which she found). We had the installers out two days later during a very busy time. The installers were beyond reproach (even avoiding messmaking when bringing equipment in and out of our home)! They worked quickly and quietly in the basement from 11:00 AM TO 4:00 (getting our old furnace out was a bit of a pig), told us what to watch for in the first few days after installation and even gave us tips on how to reduce energy costs in the winter. From beginning to end, they were amazing (especially after our horrible experiences with Enbridge/Direct Energy in Toronto. I cannot recommend them highly enough.