i had a rental water tank installed in my dugout in early january. I had owned my tank before, and had a burner problem and was told that it would be best to rent one, instead of paying the 150$ to have it fixed. I thought it might be a good idea as i would have one less thing to worry about.
My neighborhood just had a major flooding and there had been a state of emergency declared as 90 % of my neighborhood had severe flooding, as well as other neighborhoods through Thunder Bay.
Being as how i Have a dug out, i was told i dont get sewer back up insurance. I, now, according to good ol RELIANCE have to pay 1200$ in order for my children and i to have a warm bath again in our own home.
The shady part is, i was willing to pay the fee to repair my old one, but the service technician was more of a salesperson then a repair guy, and pretty much talked his way out of work, and rebooked to another crew to install later that day. I was informed by the technician that i wouldn't have to worry any more as its a rental, and reliance will take care of me.
well here i am, in the worst state of my life, and reliance wants 1200$ for their tank, because it wasnt their fault that there was a flood..
Guess they don't realize it wasn't my fault neither.
- Approximate cost of services:
- $0.00
- Company Response
I'm terribly sorry to hear about your situation Joe and would like to assist if possible. Please contact me at rmassingham@reliancecomfort.com and I will escalate this issue to our Customer Solutions team for futher investigation and follow up. Please include account details to assist in the process. Thank you. RM