Reliance Home Comfort

I have always rented my water heaters from Reliance. Mostly the experience was ok, until now. Yesterday my "newish" heater died. It started to drip out the bottom. Of course I was concerned about my basement flooding, so I followed their phone helps advice and turned the tank and my water supply off. That was 6 o'clock yesterday. Phone help said that they would send help between 8am and 1pm the next day. No shower and teeth brushing for me that night or morning, but I sucked it up for the team. At 1 no one had showed, so I phoned again. Phone assistance assured me that it had been a very busy day and that the tech would be at my house by 3pm. (remember I am trapped in a house with no water). 3 o'clock comes and goes, and I phone again. Alex answers this time and says that another contractor has been contacted and that they should be there within the hour. At 4:30 pm I phoned again. Contractor would be on the way they said... that he would be phoning me. Contractor phones at 5 and says that his "boys" had gone home and would not be able to make it at all! He said "if I had known about this, this morning I'm sure that I would have held my boys back to make sure that it was fixed! He said the best he could do was Sunday morning. (remember the water heater broke late Friday afternoon). I phoned again, and this time the next phone "help" assured me that a new contractor would call within the next 3 hours!!!!!! I am not buying it! I was told that they have had a very busy day, and that "lots of people have been waiting as long as I have!!!!!!!!" What a ridiculous argument that is... I'm supposed to feel better that I am not the only one that lost a weekend to Reliance???Now I'm sure I've reached the last stall tactic of the day. Its 6:30pm now and haven't heard a thing. At over 70 bucks to rent this thing, I fail to see what service I am getting. Definitely need to look into buying my own.

May 13th update (The Sunday after calling on the Friday). Contractor came at 8:30 in the morning! Did a great Job and Reliance is rectifying any possible fees attached to the heater as I was inconvenienced the entire weekend. Mandy at Reliance emailed me as soon as they became aware of this "social media site" and has done her very best to make everything right. A really bad start - but at least they tried to make it right in the end.