Rental Water Heater Replacement
Called Reliance on Friday April 20th AM.
Set up replacement fro after 5. Rep. was on time,but did not have the correct heater.Rep. set up new appointment for Saturday
Appointment now 1-4 PM Saturday. No Show, No Call. We called , found that we had an appointment "pending" whatever that is, and no set appointment for 1-4 PM. Were now assured we were first in line for this morning-near 8am Sunday the 22nd. Omar the supervisor called about 10 am to see how the install was going. I told him it wasn't. He said he would call back immediately. No call from Omar. I called Reliance, and we are supposed to be looked after in the 8AM to 1PM window. We'll see.
My neighbour works for a local contractor, whom I know and who has an excellent reputation,and could have put in a new water heater on Friday.
Should have gone for it. No rental fees and no more dealing with Reliance.
- Approximate cost of services:
- $125.00
- Company Response
I'm terribly sorry to hear about this experience SS. I completely understand your frustration and would like to investigate this issue. If you could please contact me at rmassingham@reliancecomfort.com, I would greatly appreciate. Thank you. RM