Thank you for your buisness, customer service is what sets apart contractors.
It was my pleasure doing buisness with you, Thank you.
Thank you for choosing Nu Edge Roofing for your re roofing project. You as a customer are entitled to your opinion, I did return to your property and spent apprx 90 minutes trying to adjust the dish that was knocked out of place, I then offered to pay for a technician to come out and fix it, I also offered you compensation for not having certain channels for apprx 1 week, this i beleive was sufficient yet you took it upon yourself to request personal compensation, this is where i draw the line,I am of the opinion that you took my words out of context the first time you contacted me after the work was completed, this is unfortunate, I will always treat people with the uppermost respect, the same way i wish to be treated as a professional. Thank you again for using our company. This part of my response is directed to your edited review at the bottom part with all the capitol letters, First of all Personal compensation was requested because you shceduled the bell technician to come in on a weekday therefore you would have to take the day off to be there, when i asked if you could possibly schedule the technician to come in on a saturday you did not like this because it would have been a little longer, but i mentioned that i was already paying for the downtime of the certain channels, i do beleive there has to be some consideration taken here, I also am a customer to many people and understand that when someone is sincere in trying to help me the last thing im going to do is try to take advantage of him or her. By using capitol letters to convey your opinion you are assuming that your opinion is correct and not to be scrutinized, I beleive that within the context of my response to you, an answer has been found to your initial complaint of "Need to improve customer service skills"
Thank you for the kind words, I wish you and your family a very healthy New Year.
Thanks Paul for the kind words, it was my pleasure doing buisness with you. Thank you for the referrals and subsequent work i will be doing for your family members. All the best for you and your family in the New Year.
