- Approximate cost of services:
- $125,647.00
- Company Response
Thank you for the review!
Thank you for the review!
Thank you for the review!
Basement levelling - Unprofessional and extremely disappointing
Dear Keith,
We are truly sorry to hear about the experience you had with our company. We take all feedback seriously and are committed to providing high-quality services to all of our customers.
We understand that you were initially pleased with our responsiveness and level of expertise during the evaluation of your flooring project. However, we regret that the final outcome did not meet your expectations. We apologize for any inconvenience caused by our failure to deliver on the level of quality you had anticipated.
Regarding your concern about the unevenness of the flooring, we want to clarify that our service was aimed at achieving a flat surface that would meet the requirements of the vinyl flooring installation. While we strive to achieve perfection in our work, some variations in the level may be inevitable. However, we understand that the finished product did not meet your needs, and for that, we apologize.
We also apologize for any communication issues you experienced when trying to reach us after the job was completed. We will take steps to ensure that this does not happen again in the future.
We are committed to making things right and would be happy to discuss how we can rectify the situation. Please do not hesitate to contact us at your earliest convenience to discuss your concerns further.
Thank you for bringing this matter to our attention.
Garage Floor Repair and Refinish
Thank you for the review!
Laundry Room Epoxy Floor and Leveling
Thank you for the review!
Thank you and it was a pleasure working with you!
Thank you! It was a pleasure working with you!
Thank you! We appreciate your business!