1 review Toronto, ON Joined 2018/10/02

4/10

Waterproofing review in Toronto

08/15/2019

Bill's team were initially responsive and accommodating to every request. Pricing was fair and Rob and the team arrived on time, worked diligently and were helpful in pointing out areas that needed to be addressed and possible solution options. I had them expand the work and when problems arose, things just worse and worse and increasingly required me call and demand action. We had water damage due to the roof work and promised fixing of the damage never transpired. Be wary.

Job Price

Approximate cost of services:: $12,000.00

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Company Response

Good Morning Steve,

Our top priority is to ensure every project is completed to our customer's absolute satisfaction. I'll contact you today so that we can understand your concerns and work towards addressing them. For full transparency, the roof issues stem from the original flat roof being installed incorrectly by a previous contractor. We pointed this out at the beginning and recommended that you have the flat roof replaced below your second story deck. We understand that this wasn't in the budget as the entire upper deck had to be removed so that a new, proper flat roof could be installed. We did explain that once we secured the upper railing (so it didn't fall onto someone below), that we couldn't guarantee the flat roof underneath the deck as it was installed incorrectly. We tried our best to repair upon multiple visits however, sometimes it's just not possible without a full replacement. I left below, our original response to your original review rating of 10 Stars.

"Thanks Steve, for your business and the kind words. Both very much appreciated. You were a pleasure to work with as well. We look forward to working with you in the future."

Trade-Rep Team

More about Trade-Rep Roofing & Exteriors

Trade-Rep Roofing & Exteriors is a Unique Roofing and Home Renovation Company that has combined the Most Qualified Building Trades with an Ethical and Efficient Business Model. For far too long property owners have been at the mercy of Tradesmen when searching for Transparent, Reliable & Qualified Building Professionals. With over 30 Years in the Renovation Industry and a Strong Business Acumen, Bill Covell has witnessed (and experienced) the Glaring Gap between Quality Tradesmen and an Acute Business Model. Over years of tweaking and refining, Bill and his team have Successfully Bridged That Gap. Trade-Rep’s combination of Top-Notch Tradespeople and Exceptionally High Standards & Processes is what affords our team the ability to deliver Outstanding Workmanship with Unparalleled Customer Service, at Competitive Pricing. Trade-Rep is Committed to Serving & Respecting our Customers (and their properties) to the Very Best of Our Abilities. Our Skilled Trades are Fully Insured and Proficient at Completing Projects in a Timely and Fully Transparent Manner. You can Rest Assured that your project will be Completed Accurately, Safely and with Open Communication Every Step of the Way.

Our Commitment to Every Prospect & Customer:

Fast, Professional Communication & Quote Turnaround for both Residential & Commercial Projects

Free, Fast & Transparent Quotes with Detailed Scope of Work

Thorough Explanations of Processes & Options to Suit Budgets

Transparent Agreements with No Surprises

Open & Honest Communication from Start to Finish

All Projects are Fully Insured by a Minimum of $2-$5 Million Liability Insurance

All Trades are Covered by WSIB & Safety Certificates

All Workmanship Above Ontario’s Building Code & Manufacturer’s Specifications

Utilize Only Quality Products & Materials

Competitive Pricing

Bona Fide Workmanship & Manufacturer Warranties

Committed to Schedules, Budgets & Clear Communication Throughout each Project

Unmatched Customer Service

For a Free, No-Obligation Quote, kindly Click on the Green "Get a Quote Button" at the top of our Profile or give us a call. One of our friendly staff will be Happy to Assist.

You Won’t be Disappointed!

CATEGORIES: Roofing and Gutters & Eavestroughs
PRODUCTS: Asphalt Shingle Roofing, Steel Roofing, Metal Roofing, Flat Roofing, EPDM, TPO, Steel Siding Seamless Aluminum Eavestrough, Gutter Repairs, Gutter Installations, Gutter Cleaning, Eavestrough Cleaning, Eavestrough Repairs, Eavestrough Brightening, Gutter Brightening
SERVICES: Repairs & New Shingle, Metal, Flat Roofing, Steel Siding, Eaves, Soffit, Fascia, Gutter Cleaning, Eavestrough Cleaning
BRANDS: Owens Corning, Vic West, GAF, Certainteed, Firestone, Havelock Metal
STYLES: Architectural Asphalt, Steel Shingles, Steel Panels, TPO Flat Roofing, EPDM Flat Roofing
SPECIALITIES: Shingle Roofing, Steel Roofing, Metal Roofing, Flat Roofing Seamless Eavestrough
WEBSITE: https://tradereproofingandexteriors.ca

YEAR ESTABLISHED: 2018
NUMBER OF EMPLOYEES: 5
RETURN POLICY: n/a
PAYMENT METHOD: Bank Draft, Money Order, E-transfer
LICENSES: Working at Heights Certificates
MEMBERSHIPS: Quinte Chamber of Commerce, Canadian Chamber of Commerce, Ontario Chamber of Commerce, BBB A+
LIABILITY INSURANCE: Yes
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: No Minimum
BONDED: Yes
PROJECT RATE: Competitive
WRITTEN CONTRACT: Yes
WARRANTY TERMS: 15 Year Workmanship Warranty

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

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Average customer rating:
9.8 10 (67 reviews)

Christine in Scarborough

1 review Toronto, ON Joined 2019/08/28

10/10

Roofing

Roofing review in Toronto

08/28/2019

Amazing to work with Duane helped us out so much that i would recommend them to everyone that needs a roof. When no one would help Duane was there. He helped us with a payment plan.

Approximate cost of services:: $4,000.00

Thank you for the kind words. We're happy we could help.

Trade Rep Team

Neil in Toronto

1 review Whitby, ON Joined 2019/06/07

Roofing project

Roofing review in Whitby

07/09/2019

I contacted Bill at Trade-Rep for a new roof on my home. He quickly provided me a very competitive quote and discussed all options and schedules with me. The roofers (All Safety Roofing) showed up and did an outstanding job. In the end, the project cost were exactly what I expected with no surprises.

I will definitely contact Trade-Rep again for future projects and would highly recommend Bill and his team for any major work needed on your home.

Approximate cost of services:: $7,000.00

Thank you Neil for the kind words, and for your business. Very much appreciated. We're happy we could assist with your new roof. It was a pleasure working with you as well.
Hope you have a wonderful summer!

Trade-Rep Roofing & Exteriors
7 S Trent St, Frankford, ON K0K 2C0
613-706-6106
info@traderep.ca
tradereproofingandexteriors.ca

Private User

0 reviews Bobcaygeon, ON Joined 2019/05/21

Roof

Roofing review in Bobcaygeon

06/03/2019

Trade Rep (Bill and Lee Ann) were courteous, eager to assist us with all our questions. They were professional throughout and the roofing company that they recommended were great, friendly, fast and cleaned up everything after they were done. I would highly recommend Trade Rep for any job that needs to be done.

Approximate cost of services:: $9,000.00

Thank you for the kind words. They're very much appreciated, as is your business. We're happy we could assist with your new roof replacement in Buckhorn Ontario. It's always nice to work up in Cottage Country. You have a wonderful spot.

Brendan

1 review Oshawa, ON Joined 2019/05/29

Aluminum siding repair

Appliance Repair review in Oshawa

06/02/2019

After several people gave quotes then went silent, or refused to quote altogether, I was pleasantly surprised at the prompt response time and availability to do the repair. It was done at the time scheduled, for the price quoted, and they even took all the garbage with them. Thanks guys

Approximate cost of services:: $350.00

Thank you Brendan, for your business and the positive review. We're glad we could assist with your siding. Kindly keep us in mind for any future roofing or exterior renos.

Gary a.

0 reviews Beaverton, ON Joined 2019/05/28

Roof on house and garage

Roofing review in Beaverton

05/29/2019

My wife and I set up an appointment with Bill the sales representative. He was very nice to deal with. The roofing company showed up on time and did a great job on both roofs.

Approximate cost of services:: $6,000.00

Thank You for your business and the kind words Gary. Both are very much appreciated. We're happy we could assist with your new roof in Bancroft Ontario. You were a pleasure to do business with as well. All the Best!

l.crocker

0 reviews Toronto, ON Joined 2019/05/24

First Review

We had our roof done.

05/24/2019

Billy and Lee Ann were very professional and friendly to work with. They made the entire process very simple and provided excellent customer service. The work that was done was more then we could ask for - the team did an excellent job, cleaned up after themselves and got the job done quickly.

Thank you Lisa & Derek, for your business as well as the review. It is much appreciated. We're happy we could assist with your new roof in Toronto Ontario. You were a pleasure to work with as well.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Trade-Rep Roofing & Exteriors

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