Ottawa Lawn Salon

Lawn Maintenance
Ottawa ON K2T 0C6
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Lawn Maintenance
Ottawa Lawn Salon
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92%

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Reviews for Ottawa Lawn Salon

Average customer rating:
9.5 10 (57 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Lawn Cutting

When other companies wouldn't return calls or emails at all, Lawn Salon was very responsive and easy to talk to, and the job got done right and on time. Rates are reasonable and they run a very professional operation.

Approximate cost of services:
$200.00
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Company Response

Thank you for your review! Our goal is to provide an unparalleled customer experience to all of our clients and we look forward to continuing to impress you.

- Ottawa Lawn Salon

Molly@6666 in Nepean
M. Y.
1 review Ottawa, ON
10/10

Review

An excellent company of young workers that do a great job to improve your property. You will be impressed with their high standards.

Approximate cost of services:
$45.00
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Company Response

Thank you so much for your kind words and review! We appreciate your support and are here to help if there's anything further we can do for you.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Lawn and yard care

Wonderful service provides complete lawn care and garden maintenance. Staff is extremely pleasant and very conscientious.

Approximate cost of services:
$1,200.00
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Company Response

Thank you so much for your review! We appreciate your support and look forward to continuing to impress you. Don't hesitate to reach out if there's any way we can elevate your experience with us.

- Ottawa Lawn Salon

En in Toronto
En in Toronto
1 review Ottawa, ON
10/10

Doing a great job!

Helped a lot for my begining of a new ground. Save a lot time for us.

Approximate cost of services:
$60.00
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Company Response

We're so happy to have helped you out this season, En! Thanks for your immense support - we appreciate it more than you know.

Kchevy12 in Ottawa
Kchevy12 in Ottawa
1 review Ottawa, ON
10/10

Quality Service

Excellent Customer Expérience, quality workmanship at a reasonable price. I would highly recommend this company.

Approximate cost of services:
$160.00
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Company Response

Thank you so much for your review! We're so grateful to have a client like you and look forward to working together again next season.

philip.d.giles in Ottawa
philip.d.giles in Ottawa
3 reviews Ottawa, ON
0/10

Overpromise and underdeliver

Highly disappointed in this company. Stay far away from them. They overpromise and underdeliver. After we lost a large tree in the May 2022 storm, I asked them to repair the lawn where the fallen branches had put holes in the ground and also killed some areas of grass. At the same time, I asked that they add soil to my gardens. The estimator orally provided me with the calculated amount of soil as well as the name of the soil provider. Unfortunately, I neglected to insist that this information was on the estimate that I was sent to approve.
Instead of the company I was expecting, a pickup truck dropped the soil off the afternoon before the work was to be done. So I have no idea what the source of this soil was. Second, it was far less than the amount I was told by the estimator.
The work was completed the following day, although clearly far less than my expectations. So far, no grass has grown on the seeded areas. I sincerely believe that my lawn and gardens are in worse shape than before they arrived.
I have spoken to the company several times to address my concerns. Basically, they feel that they have satisfied the terms of the contract. I should also note that their story changes every time we speak in terms of the source of the soil.

Approximate cost of services:
$1,200.00
1 of 2 people found this review helpful.
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Company Response

We service hundreds of clients around Ottawa who love our service and have yet to encounter a client as unreasonable as this one. Unfortunately, Philip's expectations far exceeded the scope of work he was quoted for.

After our soil vendor delivered the job material, we promptly showed up and completed the job according to the proper specifications. At the end of the job, our crew leader checked in with Philip and confirmed his satisfaction before wrapping up the day. Following job completion and final payment, Philip demanded a full refund for the entire job. He provided his reasoning as sub-par germination rates, and “not enough soil,” asking us bring in more than 5 times the amount of soil we quoted him for.

We followed up with prompt action from our entire team to ensure accuracy of the estimated amount of soil, the estimate provided, and the billing. Furthermore, a site visit was conducted to verify the job was completed according to the proposal. After all was verified, we communicated right away and informed him that the soil quantity being requested was out of scope and, even if we were to proceed, it would bury the lawn, effectively killing it. Philip also failed to follow the seeding after-care instructions provided and pre-maturely mowed the lawn before claiming that there are no seeds on the ground.

Despite all this, we offered him a complimentary seeding service as well as a reduction of his invoice in an effort to make things right. After accepting our remedial efforts, Philip still chose to leave a negative review on multiple platforms continuing to demand a full refund. We’ve made every effort to ensure Philip had a good experience with us, however, clearly this is a losing battle. We’ve worked hard to build and maintain the reputation we have and will continue to deliver top-notch experiences to numerous clients around Ottawa who love our service.

- Hamza (Owner & Founder) | Ottawa Lawn Salon

Private User
Private User
Private User reviews Ottawa, ON
10/10

Grass cutting service

I hired Ottawa Lawn Salon for grass cutting this summer. I found them always on schedule. They got the job done professionally; and the staff is friendly.

Approximate cost of services:
$900.00
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Company Response

Hi,

Thank you so much for leaving us a review. We appreciate your support and look forward to continuing to impress you this season. As you know, don't hesitate to reach out if you have any questions or suggestions as to how we can make your experience as magical as we promise.

- Ottawa Lawn Salon

A very inviting place
A very inviting place
1 review Ottawa, ON
10/10

Ottawa Lawn Salon

Excellent service at a good price. We use Ottawa Lawn Salon for lawn maintenance and, as required, garden maintenance which is also excellent. Haroon always lets you know when he can come if his schedule is upset by weather and proactively discusses with you problems he sees.

Approximate cost of services:
$140.00
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Company Response

Thank you for your kind review! Rest assured we'll pass along your message to Haroon who will be so happy to hear you're enjoying his services so far. Don't hesitate to let us know if there's anything we can help you with moving forward. We're here to impress!

Andrea in Mississauga
Andrea in Mississauga
0 reviews Mississauga, ON
10/10

Amazing job taking down our long weeds!!

Thank you so much to Lawn Salon for cutting down our weeds which were becoming unmanageable. Lawn salon was very easy to work with and they did an excellent job!!

Approximate cost of services:
$145.00
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Company Response

Hi Andrea,

Thank you for your kind review! We are happy we could help you out and that you had a seamless experience with us. Please don't hesitate to reach out if there is anything further we can help you with.

-Ottawa Lawn Salon

Private User
Private User
Private User reviews Guelph, ON
10/10

Excellent Service - My Lawn Looks Great

This is my second year with Ottawa Lawn Salon. They mow my lawn as well as trim the edges. They do a fabulous job - my lawn looks great each time they have passed by. For the last two years I have had many flags on my lawn for different types of work and they successfully mowed around them. They are also very responsive to special requests, like changing the height of the mow.

Approximate cost of services:
$500.00
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Company Response

Hi Anita, Thanks for leaving us a review! We're glad to hear that you've been enjoying our service so far. We always do our best to accommodate special requests as we want our service to be as unique as our clients and their needs. As always, let us know if there's anything further we can help with and we'll be sure to facilitate that for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ottawa Lawn Salon

Ottawa Lawn Salon is a student-owned organization that strives to deliver the highest level of customer service in the lawn maintenance and landscaping industry. We do this by keeping our client-employee ratio low and in-turn fostering close relationships with our community which often last for years to come.

All this is done while providing employment for students - we take our of our team as our family and in turn, they take care of our clients like it's their business. The result: You get the efficiency, quality, and reliability of a big company with the attention to detail of a small owner-operated company.

Contact us today and let us show you how we can impress you!

CATEGORIES
Lawn Maintenance
SERVICES
Lawn Care Lawn Maintenance Garden Care Landscaping Interlock Re-Sodding Grass Cutting Overseeding Soil Dispersion Shrub Trimming Hedge Trimming Fall Clean Ups Spring Clean Ups Leaf Removal And more...
SPECIALITIES
Lawn maintenance and Garden Care
WEBSITE
https://www.ottawalawnsalon.com
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
7
RETURN POLICY
NA
PAYMENT METHOD
Cash, Cheque, Interac, Credit Card
LICENSES
Master Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
NA
PROJECT RATE
Depends on the project
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.