Fresh Start Restoration

Our basement was flooded overnight in early November 2014. We called Raz at 911 Restoration at 6:30 am as soon as we discovered it (found the company via HomeStars website). Raz was amazingly responsive (while at the same time dealing with multiple jobs on account of very heavy rains). He guided us through the process of dealing with the cause of the flood (by getting in a drainage company), and contacting and dealing with our insurance company to organise our claim, and very efficiently dealt with the emergency clean up, removal of all damaged materials and sterilisation of the basement. Raz put together a very thorough report on the clean up as well as a comprehensive and well documented plan for the restoration work. Despite him not being one of our insurance company's designated service providers, he worked with the insurers to finalise a restoration plan and cost acceptable to them while at the same time not compromising at all on the work and quality of materials required, and making sure we were happy with it too (in fact we ended up significantly upgrading our basement). This was great as we did not have to hassle with additional quotes and, apart from our insurance deductible, did not have to pay anything for the job. In undertaking the work, the 911 team were very professional and courteous at all times and Raz was exceptional at communicating with us and letting us know at all times where things were at. The quality of the work undertaken was excellent and there was no hesitation in accepting some extra requests that we made during the process; and there was no additional charge for these extras which were not in the original quote. Overall we were very happy with and grateful for the service provided by 911 Restoration in what was a very challenging time for us. We would have no hesitation in recommending them to others in need of efficient, quality restoration work.

Raz is the real deal. Our basement was flooded and he responded to our initial call right away. Knew exactly what to do and over-delivered on everything. Professional, yet down-to-earth. He uses software to get the room measurements and put together a detailed report that is sent to the insurance company. We gave Raz the entire project and now everything is fully restored and like new. Great attention to detail. We requested for polyurethane foam spray to fill the gaps in the insulation and he did. Couldn't be happier with the final result.

Raz and his team responded to our basement flooding immediately despite the fact it was later in the evening. His team were quick to move everything out within a matter of minutes and NONE of my belongings got damaged in the slightest. He let me know exactly what he was planning on doing and got to work right away. After everything he has done for us, another guy, Leo, from his team cleaned up the entire mess so in the end, it looked like we had a new basement with no sign of previous damage. Quick and efficient service and Raz's level of professional knowledge gave me a massive peace of mind through all the chaos.

911 restoration are fast and efficient. In a case of flood they are the first to react. Doing a good job saving your belonging and provide an excellent service restore and renovate the space, until it looks great. We at Vancouver In The box, are happy to provide packing services to 911 restoration's clients in Vancouver

Broken pipes and a flooded basement are not something planned for, so finding a competent, responsive restoration company in a hurry is important. I called to my insurance company to find out who they use, but hey were slow to get back to me. I checked out the net, and hurriedly researched the choices on HS and BBB. Raz at 911 responded very quickly, and he sounded knowledgeable and professional on the phone. He arrived quickly, and took control of the immediate problem. I soon realized he was an excellent choice: he was good for his word, and kept us up to date on the progress of the restoration, even while we travelled to Hawaii. His trades were professional, and friendly. He interacted well with our insurance adjuster, and provided their required estimates on his software. I highly recommend Raz, and his crews.

We hired 911 Restoration based on reviews from Homestars and in particular, the comments for Raz so when I called, I asked for Raz. Unfortunately, he was away for a month and we were somewhat disappointed. We had been dealing with a mold remediation issue that couldn't be solved for months so we were looking to talk to "the man." Fortunately, JF from 911 Restoration maintains the reputation and quality of work of his company as he did an amazing job for us. We highly recommend him to anybody.

First some context. The mold issue that needed to be remediated had been a thorn in our side for several months. There was a small flood in the basement during the construction of the home we purchased which we had the builder try to remediate themselves; however, after they remediated and we did an air test (ABM environmental did this for us and they did a good job of air testing), there was still extremely elevated levels of mold spores in our basements (Penicillium was 41x above baseline).

We then asked several remediators to come take a look and all of them said that we just needed to do an air scrubbing (cleaning the air) and there was likely no mold issue. We were very skeptical and I wanted them to redo the remediation but we decided to try this first. We did the air scrubbing then retested but we still had Penicillium at 17x above baseline. This basically meant that some of the mold in the air was removed, but there still a significant source of mold.

We interviewed several more remediation companies but JF was the most thorough and made us feel the most comfortable. He came in, shared empathy for our situation (this is actually pretty valuable when you've been dealing with something like this), described in detail how they would remediate, what precautions they would take (sealing the area and using negative air), gave us a timeline and just generally kept on top of everything.

In the end, JF and his team found additional sources of mold that were missed in the initial remediation and our house is now free of mold.

We had a nasty overspill on the upstairs bath that lead to water pouring into our kitchen. Jean-Francois to the rescue in less than an hour and had us diagnosed and sorted within an hour of arrival. Very professional, honest and committed to getting our home dry and safe as quickly as possible. We were impressed.

Having a flood in your home like we did due to a sewage line back up is a very stressful experience, but finding a reputable and trustworthy company to help sort through the process of remediation and restoration is just as tricky. We had one of the big local restoration companies come out and have a look at the damage and we immediately felt that we were being pushed into something we were not comfortable with. They quoted a ridiculous sum, although it would be covered by insurance, just to clean the wood floor and take a few samples to check for sewage content in the wood. I asked them to leave and we started a search for a smaller company with a owner or manager whom we felt we could trust. Thank goodness we found Raz at 911 restoration. He came promptly on a weekend for a site visit and he and his hard working crew were onsite the next day to start pulling out the soaked drywall, insulation and carpet from the basement where the water had leaked through. Raz was personable and excellent with follow up by text, email or phone. He explained the process to us clearly and drafted a comprehensive plan for the restoration. He and his crew were punctual, polite, conscientious and hard working, and it was comforting to be dealing with the Raz, company's owner/manager, directly. He is clearly dedicated to growing his business the right way: by ensuring that his customers needs are met and that they are satisfied. Raz helped take the stress out of a stressful experience and he always reminded us that we were in control of the project, and that he was just there to carry out our wishes, which was a big change from how we felt we were being treated by the big company we initially dealt with. We have no hesitation in recommending Raz and his 911Restoration company for anyone who is in the unfortunate situation of requiring the services of a restoration company.

Raz and his restoration team were so helpful and calming during our restoration and renovation process. Our main bathroom upstairs exploded into our basement tenant's suite. I explained that the tenant's suite was a bigger priority than our bathroom and so Raz was in and out of the suite with everything dried, repaired, re-painted and cleaned in about a week.
Then Raz and his team moved on to our bathroom which we decided to renovate fully since insurance was paying for some of it and it was very dated. My bathroom is now gorgeous and I can relax and enjoy a long bath knowing that everything was done right and it is now water tight.

I would hire Raz again and again to oversee any projects that we might have in the future. He always got back to me within an hour, but usually within a few minutes. He was always able to calm my concerns and never made me feel rushed when I was explaining what I wanted done. He is a fair and decent person, which is so rare to find in the renovation industry. I think he is exactly the kind of person that should be hired for any kind of emergency repair because he always handled things in a way that made me feel like it will be alright and that my satisfaction was paramount. He even went back and had some tiles redone when I wasn't satisfied with them (I'm pretty picky). His team was always friendly and also listened to what we wanted. When glitches in our plan arose (and there were a couple due to the age of the house) the team offered great solutions that made our bathroom even better than I had originally imagined.

I wish I could add on a before and after photograph. My bathroom is now stunning! Thanks Raz and 911 Restoration!

Sewage leakage due to blocked pipes caused water leakage. Walls needed to be torn out, painted and new carpet installed. The crew were out right away and the job was done fast and expertly.