Maydone Appliance Repair

Great work repairing a dishwasher motor; we are thankful that you were able to help us out quickly! They were very helpful in determining that the part replacement was under warranty meaning no cost to us

Maydones technician,Alexei, was incredible knowledgeable. He did the assessment and the job promptly. Took the time to explain what had happened and what needed to be done with utmost detail. Fantastic job!!

We were overcharged by two other companies and fridge still didn't work. I called Maydone and they were fabulous. Found the problem and fixed it. Still working months later. I'd use them again for anything.

My 4 year old LG fridge stopped cooling so I contacted Homestars and Maydone responded. A technician found that the sealed compressor unit would have to be replaced. On their own initiative, Maydone told me that LG offered an extended warranty to help with the service charges for a sealed unit. They put the customer ahead of their own business. We were able to get a very good promotion from LG and our fridge will be repaired by them. But the honesty and fairness I experienced from Maydone was outstanding. When I need appliances repaired in the future they will be my only call.

Excellent service! The technician understood very well the faulty parts with our 16-year old dishwasher and promptly installed the new parts upon their arrival. I highly recommend Maydone!

The technician was punctual and very kind, he clearly explained what was happening with the air conditioning.
The administrative staff was also friendly.
The only negative point was that when I booked the appointment they gave me a lower price (130CAD) than what they charged in the end (169.50CAD).
Thanks

The washer broke down mid cycle, I put in a work request on a holiday weekend and Maydone phoned back within 15 minutes and sent Alex an hour later! What can I say? They were great.

Both men that removed and them out in new double ovens were amazing. There were some complications as the new ovens were larger. They adjusted things and made it work.

I recently used Maydone for dishwasher repair, and I am pleased to share my experience with their service. Scheduling an appointment with Maydone was straightforward, and I appreciated their flexibility with timing. Technician Arcady arrived promptly for the initial appointment and demonstrated professionalism and expertise throughout. Arcady diagnosed and fixed the issue with my dishwasher efficiently during the first visit. I've been using the appliance for a few weeks now, and it functions perfectly.Overall, I am highly satisfied with Maydone's service. I would definitely recommend them to others in need of appliance repairs. Thank you to Arcady and the team at Maydone for their excellent work!

Edit: they have since refunded my money which I felt was actually pretty great customer service. My opinion has therefor changed.

Awful service.

They had my tenant's phone number so they could inform her of their arrival for service, but I was obviously the primary contact.

They did the service call, and proceeded to contact my tenant for the next several days attempting to provide updates, despite my calling them to ask for an update the very next day and being told they'd call me back.

Finally 5 days later I call again to find out what's going on and they tell me the dishwasher needs a part replacement but the part is discontinued, so I need a new dishwasher. Bad luck, but it happens.

They ask me if I want quotes for a new dishwasher install and inform me that the service charge I paid (which by the way they made me pay in advance because I wouldn't be present at the service call; another first for me) that would have been applied to the repair cost will not be applied to the labor for the new install. Lousy policy but whatever. I tell them to send me quotes anyway.

Where I draw the line is when 2 days later I still have not received said quotes. In summary, they took my money, told me there was nothing they could do 5 days later, and then when I gave them one last chance to show any semblance of decent customer service, they drop the ball again and ghost me.

All this time my tenants are without a working major appliance. Just the height of unprofessionalism. Pick somebody who values your business.