Allan Rug Company Ltd

Floor Retailers
Toronto ON M6B 3W8
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Allan Rug Company Ltd
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78%

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Reviews for Allan Rug Company Ltd

Average customer rating:
8.5 10 (34 reviews)

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Debbie from Toronto
Debbie from Toronto
12 reviews Guelph, ON
10/10

Carpeting on stairs and landing

We had a great experience with the purchasing and installation of carpeting on stairs and landing. Alan was helpful in selecting the carpeting. Paul did an excellent job installing the carpeting. The stairs were fully carpeted (not a runner) and the carpeting on the landing had to be seemed with carpeting that was already installed. We are very satisfied will all aspects of the project.

Approximate cost of services:
$3,700.00
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Company Response

Thank you for the wonderful review Debbie. It was a pleasure working with you. I will pass this along to Paul. Please do not hesitate to contact us for any future projects.
Thanks again for your business
Alan

Clare in Old Toronto
Clare in Old Toronto
3 reviews Toronto, ON
0/10

Installation guarantee is meaningless

The installation guarantee is meaningless, literally told me it would only apply if the material was 'falling apart'! I was pressured to pay a lot extra for a glue down floor rather than a floating one, but the glue hasn't kept it attached so I had a floating floor that is especially obvious in summer with the humidity, despite paying to have it glued down. Fast forward a few months to the Winter, and the opposite is happening, the cork tiles have contracted so the flooring is now literally 'falling apart' and they still won't do anything - keep saying they are talking to the managers etc but are just stalling so it will be past the guarantee period. Nightmare to deal with. Kicking myself after seeing all other the negative reviews on here about their installations -don't do it!

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Vaughan, ON
10/10

susan

We have been dealing with Allan Rug for over 10 years now. They always stand behind their products. There Customer service is fantastic. I highly recommend them. Will continue to use for all our flooring needs.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Broadloom Family Room

Beverly was helpful and knowledgeable. Their selection was great with lots of samples in showroom. Installer was amazing- quick, helpful, neat and professional. Would use them again. Prices were in line with competition.

Approximate cost of services:
$2,700.00
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Company Response

thank you for your business and the great review.
I will let Beverly know. We look forward to working with you again on your next project.
Allan

David R in Toronto
David R in Toronto
1 review Toronto, ON
10/10

Happy With our Purchase

This is our second time buying a rug at Allan Rug. We are thrilled with our experience and with the area rug we bought there. The sales staff were very knowledgeable and helped us pick out what would work for our space. Our rug was ready quicker than anticipated and it was easy to arrange for delivery. The installers went above and beyond in ensuring the rug was in the perfect spot, and even helped us move an existing rug. We will definitely use Allan Rug again and have recommended them to friends and family.

Approximate cost of services:
$2,300.00
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Company Response

Thank you David. As always it was a pleasure working with you and Deborah. I hope to see you again when you need more carpet or flooring. Thanks again for your business.
Allan

Private User
Private User
Private User reviews Toronto, ON
10/10

Always a positive, professional experience

I have worked with Allan Rug Company for a number of years and it is a consistently great experience. As both a designer and a customer, it's a pleasure to work with Peter and their staff for their knowledge, inventory cost competitiveness, and execution. I appreciate that whether I need the installation of a stair runner or installation for different flooring and area rugs throughout a large home, Allan delivers attentive, timely, service and execution.
SF

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

thank you for the wonderful review.
We look forward to working with you again on your next project. Thanks again for your business
Allan.

mdg7179 in York
mdg7179 in York
1 review Toronto, ON
10/10

Bedroom Carpet Installation

Professional excellent service, Jason is the most helpful salesperson, I have dealt with him on several occasions and will continue to do so. He has great ideas and gives excellent advice. Very happy with the choice he helped me make. The installers Peter and Anna also great, very friendly, courteous and professional. Great selection and prices. Highly recommend Allan Rug.

Approximate cost of services:
$1,500.00
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Company Response

thank you for the great review. I will tell Jason and our installers. We look forward to working with you again.

Allan Montekio

Marsden in York
Marsden in York
1 review Toronto, ON
10/10

wall to wall carpeting in entrance, stairs and landing

Allan Rugs was recommended to us by friends and we could not have been happier. They have great stock at excellent prices, especially for the quality. We found fantastic wool carpeting for hard-wearing areas. The installer (John) was amazing. We definitely benefited from his experience when it came to working out the transition zones from carpet to hardwood at doorways. He also did a beautiful and careful job of both removing and then meticulously reinstalling the quarter round. That it had been removed at all was pretty much invisible by the time he was done. Definitely a five star experience all round!

Approximate cost of services:
$2,800.00
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Company Response

Thank you so much for taking the time to write this review. Glad everything turned out so well . Enjoy!! Beverley

Debby from Etobicoke in York
Debby from Etobicoke in York
1 review Toronto, ON
10/10

Stair runners and foyer area carpet

We recently popped into Allan Rug Co. and met Beverley.
We had a carpet sample from another company and asked if they carried it. Their quote was more reasonable for this expensive product. Beverley also showed us some less expensive alternatives (which we did not go with). It was a pleasure dealing with Beverley as well as Paul the installer who did a perfect job.

Approximate cost of services:
$8,143.00
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Company Response

Thank you. It was also a pleasure dealing with you All the best and hope to see you again soon. Beverley

Bruno in York
Bruno in York
1 review Toronto, ON
10/10

Luxury Vinyl Planks Product and Service

I had to get my laminate floor replaced at my condo due to water flood. i found this place called Allan Rug near Dufferin St while looking at other places. I must say that the experience right from I walked in the door, to product selection, and delivery was phenomenal. I replaced my laminate floor with LVP (Luxury vinyl plank) and looks amazing. Thanks to all staff at Allan Rug for their great customer service, specially Robert and Beth who made the experience a great one during this major renovation.

I would definitely recommend them and will definitely use them again.

Approximate cost of services:
$2,600.00
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Company Response

Many thanks for taking the time to write this lovely review. We really appreciate it and wish you all the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Allan Rug Company Ltd

Allan Rug Company is a 2nd generation carpet and flooring store that has been serving the GTA since 1958. We carry a wide variety of carpet, area rugs, hardwood, vinyl, laminate and rubber flooring. Please visit our 13,000 sq ft showroom in the Castlefield design district. Let our design team help you choose the perfect carpet or flooring for your home or office. Can’t find the perfect rug from our collection? We can fabricate it from our in stock carpet collection and finish it a variety of edging. Need carpet or flooring installed? Let our installation team install it for you. Stair runners, wall to wall carpet. Hardwood, vinyl, laminate or rubber flooring. We carry brands like Shaw, Mohawk, lauzon, torly’s fusion, Stanton, Fabruca, Beaulieu, Pergo and much much more.

CATEGORIES
Floor Retailers
PRODUCTS
Broadloom, Area rugs, Hardwood, Laminate, Vinyl, Cork and Window Coverings
SERVICES
Residential & Commercial Carpet & Flooring Installation, Custom designed area rugs
BRANDS
Masland, Fabrica, Antrim, Rosecore, Stanton, Wools of New Zealand, Natures Carpet and more
WEBSITE
https://www.allanrug.com/
YEAR ESTABLISHED
1958
NUMBER OF EMPLOYEES
9
RETURN POLICY
24 hr approval on area rugs
PAYMENT METHOD
Cash, Cheque, Interac, MasterCard, Visa, Amex
MEMBERSHIPS
FloorCovering Institute of Ontario, Retail Council of Canada
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
no minimum
BONDED
Yes
PROJECT RATE
varies
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year warranty on installation and manufacturers warranty
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