Infinity Decks

Matt and his crew were very professional. He knew exactly what we wanted and made it the way we wanted. He was kind and easy to work with. He put solar lights on our deck and hand rail posts even we did not ask for that.It is very beautiful. I have no hesitation recommending him to any other home owner. Thank you Matt. Hope you can do the repair for my front porch as well.

I would highly recommend Infinity Decks. Their price was fair, he was honest, great to deal with and hard-working. He showed up when he said he would and stick with the job until it was complete. Our porch looks great!

I am so happy with my new sundeck. Matt at Infinity Decks was such a pleasure to work with. From the Very first moment when he walked out on my old deck, I could tell he knew what to do. He was very professional and helpful at giving me different options and how it could look. We came up with a beautiful plan which fit my home perfectly and I am so excited now for the summer. Matt and his crew were always on time and got the job done professionally. Everything went so smoothly. I am just so happy with how it all turned out. I would highly recommend Infinity Decks to anybody, 100% because you will be in good hands.

I cannot say enough about how much Matt of InFinity Decks surpassed my expectations, which were initially high based on all the good reviews I had read about his service.

For our two-tier deck approximately 600 ft.² in size Matt, without prompting, came up with several ideas that significantly added to the aesthetics and safety of the finished deck.

We are extremely happy with our new deck which looks phenomenal.

Matt and infinity decks are one of the best contractors I've ever encountered. His workmanship is second to none. We are very happy with our deck and would recommend him to everyone we know.

Matt and Neville showed up the day they promised and completed the job to meet our satisfaction.
Matt was able to squeeze in this project despite his busy schedule.
It was a relatively small project but Matt didn't take it lightly and now we have a privacy in our backyard.
I'd recommend Matt and his team. They are professional and know what they are doing!!

Thanks Matt and Neville for your great job done..

After interviewing several contractors I met with Matt. He immediately struck me as an honest and hard working individual. I hired Matt and he did not disappoint. He started the deck on the date promised (even though it was raining) and worked almost non stop to ensure the work was completed on time. The deck looks beautiful and I have had many compliments from friends. I look forward to having Matt come back in the spring to seal the deck. I would definitely rehire Matt for future projects and recommend his services to others.

May 26,2020 Update

As I noted in my review last year Matt had agreed to come back in the Spring to sand/seal my deck. He indicated that the wood needed to cure before sealing it. He asked that I contact him in May. I emailed Matt on May 1 to book the time for him to come and seal my deck. When I did not hear back, I sent him a second email on May 5. When I still did not hear from Matt, I left him a voice mail message on May 21. To date I have not heard from Matt. He has not responded at all. Very disappointing. I find the caliber of a company is not measured by the service provided while the last payment is owing but rather the customer service and responsiveness after the work is done.

In my view Matt failed in this respect. For this reason I no longer recommend his services.

Update May 28, 2020 Response to Contractor

Hi Matt, I am disappointed too!! I trusted you! First of all, I not only sent you emails but I also left you a VM message at the same number that is on your website. You did not respond. For the record the emails I sent to you did not come back. In my experience when an email is sent to an "inactive" mailbox it is returned "undelivered". In this case they WERE NOT.

I want to remind you this is not the first time you were unresponsive. You will recall, last year after you finished the job I called you to report concerns relating to cracking boards and large cracks on the posts. At that time, you were also unresponsive! I finally I left you a VM message expressing disappointment and I had not written the Homestars Review. You showed up unexpected one day and discussed my concerns with me. You apologized for the lack of response, you told me the cracks were normal. You replaced one board which you had installed with a stamped logo right in the middle of the deck. I mentioned to you the lack of response was not good but trusted you and gave you the benefit of doubt and promised to give you a good review on Homestars.

This year there are even more cracks on the boards and I am concerned.

As for the sealing, THERE IS NO DOUBT AT ALL AS TO WHAT YOU SAID. Had you told me you don't do that type of work or to look for someone else I would have done it. As further proof that I did not misunderstand you, please refer back to my original review. I ended it by stating you will be back to do the sealing. I know you read the review because you thanked me for it on the Homestars page. I also note you placed my review on your website. By reading it and placing it on your website you accepted it as an accurate representation. Yet if you thought I "misunderstood" your commitment to seal the deck why did you not alert me or place a comment on Homestars. I will tell you why. Because you know I am telling the truth, you did commit to do the sealing of the deck in the spring.

In conclusion, this is not the first time you were unresponsive. The first time you showed up because you knew the Homestars review is very important to you and you wanted your perfect score. I gave you the benefit of doubt once but clearly now that the review was written you had no interest in getting back to me and you clearly show a pattern of unresponsiveness, at least in my case.

This could have been cleared up very easily with a quick call or email, even if you changed your mind or were unable do keep your promise.

People like me rely on Homestars as guidance when selecting contractors. I trust that those that take the time to write reviews are truthful and accurate when writing reviews, as I am. Otherwise, the purpose of Homestars would be useless. I think people are generally interested in the “whole” experience before and after the job is finished and to me, responsiveness is one of the things I look for. Clearly, as a Contractor you know that homeowners, like myself, think Homestars is a valuable tool. You’d be better off learning from the experience and looking as to why you have a dissatisfied customer so that you can fix the issue rather than just being preoccupied about the score.

By the way Matt, I did not "sabotage" your Homestars score. YOU "sabotaged" it by your lack of responsiveness and inability to keep commitments. You should focus more on Customer Service as a whole NOT just for the sake of a good Homestars review/score.

Keep safe!
Sara

Had to tear down an old deck at the side of the house and build a mew one

They started on time and did excellent work. The price was reasonable considering the quality of work.

I would certainly recommend them for great deck work.

Matt was a pleasure to work with

Very pleased with the work. Started and finished as planned. Matt and team was great.

Matt and his team were amazing to work with from start to finish. They were fast to come on site, take measurements for our project and got us a quote by the next day with drawings. From start to finish they were amazing and very professional. When on-site they were courteous and helpful and even went above and beyond to help us remove some trees that were in the way of our new deck. The quality of the work was fantastic, finished perfectly and Matt even went out and added some lights to give it that extra finish! Very happy and would definitely recommend Infinity for all your deck needs!