Adore A Door

Garage Doors & Hardware
Edmonton AB T6X 0X5
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63%

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Reviews by rating (past 12 months)

Reviews for Adore A Door

Average customer rating:
9.2 10 (22 reviews)

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Tony in Toronto
Tony in Toronto
1 review Edmonton, AB
4/10

Garage door repair

I assume their service rate is $100.00/hr. As I was never informed until it was time to pay. After informing technician of the issue, he quickly examined the door and its movement. Never gave any mention to what the rate was. He began spraying the hinges and rollers with lubricant. Informed me that I can purchase such lubricant at any hardware store and showed me where to spray. Tested the door. It did roll much better. Then he slightly reset the tracks. Two minutes worth of work. Better movement again. He informed me of how to change the rollers if I decided to do so. Then explained the type of spring and how it works. Just over 30 minutes worth of work and talk. I'll believe the technician is very knowledgeable and thorough but it would have been great if he just would of told me to buy my own spray can of garage door lubricant and have at it. Found and contacted the company using Homestars and their email response stated that a free quote would be provided prior to work. Such did not happen. I guess the squeaky wheel gets the $10.00 can of grease at the rate of $100/hr.

Approximate cost of services:
$105.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Thank you for your detailed review. We apologize for not exceeding your expectations regarding our visit.

Aside from lubrication, your file indicates that a track alignment was also administered to your garage door at your appointment. Our technicians pride themselves with efficient work ethic as requested and praised by previous customers.

Thank you for confirming that our tech provided information about various garage door components. We feel it is integral to provide comprehensive information regarding the safe operation of your door.

Information shared includes:

-Break-in prevention
-Door safety
-Door maintenance
-D.I.Y insider tips on wheel change, and opener extension for 8' doors
-Door manufacturer information
-Effects of door balance on Wayne Delton, TorqueMaster and third party insulation.
-Effects of of an imbalanced door on operator components.

As always, customer satisfaction is our highest priority. Your complaint will be reviewed by our customer service team.

Kind regards.

Superstar in
Superstar in
1 review Edmonton, AB
10/10

Repaired garage door and broken cables

Fantastic service, I called at noon to see if the could look at my garage door. They asked when I would be home and they made the appointment for then. They replaced the cables with heavier cables and made several adjustments to make the door and opener. To make it work perfect. You can tell they care about what they do, by the attention to the little details. Highly recommended.

Approximate cost of services:
$375.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We are thrilled to hear about your satisfaction. Thank you for your review. Cheers!

Andrea in
Andrea in
1 review Edmonton, AB
10/10

my house was broken into through the garage, a few things needed to be replaced and repaired. Roman had it all done within 24 hours of my request.

My house was broken into through my garage. The remote was missimg and the keypad wasn't working and things had to be reset. roman was at my house within 24 hours and had everything completed. Made the ordeal much less painful.

Approximate cost of services:
$125.00
1 of 1 people found this review helpful.
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Company Response

We are happy to hear that you were satisfied with our response and completion time. Thank you for the review!

Kaylee A in Sherwood Park
Kaylee A in Sherwood Park
1 review Sherwood Park, AB
10/10

Residential garage door sensor and keypad repair.

We had our sensors and keypad for garage fixed. The service was on time as per schedule, fast and professional! Effort was made to stay in budget! I highly recommend!

Approximate cost of services:
$190.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review Kaylee! We are pleased that our technician upheld company values for you, our valued customer. Kind regards.

Watsontb in Edmonton
Watsontb in Edmonton
1 review Edmonton, AB
10/10

Garage door spring replacement.

Roman was super helpful was able to come fix a broken garage door spring. Thankfully he was available the same day I called when other service companies were closed on Easter Monday. He was professional and courteous and had everything he needed to make a quick repair. He noticed some problems with a hinge on my door (small crack starting to form) and was able to replace it and add some additional bracing hinges to the door for a small fee. He also inspected and lubricated my whole system and adjusted the door to have a perfect seal with the ground. I would definitely recommend his services.

Approximate cost of services:
$285.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your detailed review.
We are pleased to hear that Roman preformed the job to your standards. Thank you for your time and thought. Cheers!

Colten in Edmonton
Colten in Edmonton
1 review Edmonton, AB
10/10

Commercial projects

I worked on a commercial property and have had the pleasure of working with Adore A Door. The technicians are punctual, knowledgable, and skilled. They are always a call away, guarantee their work (products and labour). Definitely an exceptional company with trustworthy workmanship for all residential and commercial properties.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review. We are happy that we met your expectations. Kind regards.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Garage door service

Called during Christmas holidays last year. A tech was sent out promptly on Christmas Eve. Wade was very polite and knew his stuff. Price was excellent, and a lot lower than anticipated. I have been a customer with a couple other garage door companies throughout my time in Edmonton, and "Adore A Door" by far is my company of choice. Good honest workers, and the secretarial staff is beyond accommodating with their communication and customer service. Thank you so much for the wonderful work

Approximate cost of services:
$0.00
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Company Response

Thank you for your detailed review. We are glad you had the chance to rate us regarding the work preformed last year. Emergency aid is a service Adore A Door is pleased to provide to all of our customers. All the best :)

Private User
Private User
Private User reviews Edmonton, AB
8/10

Overhead door service

Came on short notice. Communicated via text on arrival time or delays. Work was completed in very short order. Had replacement parts on hand. Works like a charm and practically brand new. Would recommend

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your detailed review, we greatly appreciate it. Seeing as we are missing two stars from your rating, Please email us at i.adoreadoor@gmail.com to let us know how we can bring your satisfaction rating with Adore A Door to a perfect 10. We look forward to hearing from you. Many thanks.

Motaz
Motaz
1 review Edmonton, AB
10/10

Garage door

The gentleman that came by to fix my door (Jeff) was very professional, very knowledgeable, and polite. He had the problem fixed and educated me in the process. Great work thank you

Approximate cost of services:
$385.00
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Company Response

Thank you for sharing your positive review Motaz. We are delighted to hear that Jeff solved your problem and that you are satisfied with the customer service that you received. We greatly appreciate your business. Kind regards.

Anita
Anita
1 review Edmonton, AB
10/10

Spring change

Excellent customer service!!! The technician who serviced my property was polite, knowledgable, and reasonably priced. It was apparent that he was very passionate about his work, going above and beyond to educate me on how to properly maintenance my door on my own by lubricating the hinges and other parts. I recommend this company to my family members and neighbors. Fantastic service. Thank you!

Approximate cost of services:
$250.00
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Company Response

Thank you Anita,
We encourage our tech's to show enthusiasm on the job-site. We are happy that our company exceeded your expectations and we look forward to any referrals you send to us. Many thanks!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Adore A Door

*** KELOWNA B. C CONTACT: 250-300-8028 *** EDMONTON AB CONTACT: 780-233-3030 Adore A Door delivers prompt and courteous service for all types of residential, industrial, and commercial garage door and opener needs. We offer all services at a fair and extremely competitive rate. Adore A Door is always mobile, so ...
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