Metropolitan Movers

I have tried moving myself in the past but this time I decided to hire a mover. These guys were great! They were so professional and helpful - they made the whole ordeal stress free! I highly recommend them!

Recently moved within my province and hired this company based on the recommendation of a friend. Definitely made my move less stressful. Great customer service, reasonable cost, and took care of all those little details that make moving a nightmare. They were quick, friendly, efficient, and took great care with my possessions. Definitely recommend to anyone looking for a fabulous moving service.

We had a good experience with Metropolitan Movers. They arrived timely and worked with a positive attitude and above all, were polite. They moved all our belongings out of our old apartment, loaded everything with care in a large truck and transported everything to our new home in under 11 hours. Well worth the very reasonable cost they charge

We made a short move from Coquitlam to Delta, BC, and decided to hire this company based solely on all the positive reviews and ratings we found on Homestars.

The positives: 1) the call centre was prompt and professional when booking and confirming the move; 2) the crew was very hard working and worked quickly; 3) the price point was very competitive; 4) this company moves larger pieces, like pianos, with care and precision. (Randy was great with ensuring the piano was well taken care of.)

The negatives:
1) There was no pre-move inspection of our home. If we had not moved all of our boxes on our own, the truck would have needed to make two trips.

2) Although the rest of the crew was very hard working and very quick, all of our wood furniture and large items with a softer finish, like leather, was badly scratched up and damaged during the move.

3) I was told the movers would be prepared with blankets and boxes should we need any minor packing done. The crew we got was not prepared. Our smaller items were randomly squashed into whatever they could use around the house as a "box". The language barrier also resulted in items being placed in incorrect rooms in the new house.

Had I known that all of our larger items would be damaged, I would not have tipped the crew as generously as I did.

4) I filed a claim for damages according to the company's processes and timing, and after 19 days, I have not received any kind of acknowledgement that my complaint was being addressed. I called three days ago and was promised a receipt (I was never emailed an official receipt for payment), a call from the crew manager, and some acknowledgement of my claim.

I have been now waiting 21 days with no receipt, no call, an ignored claim, and a house full of damaged furniture. Unfortunately, my experience with this company does not align with the rest of the positive reviews on this site.

For anyone looking to move within the Vancouver lower mainland, I would not recommend using this company unless you want a lot of your stuff damaged and your claim ignored.

UPDATE (11/15): Homestars contacted this company to verify my review. Metropolitan denied that I was a customer, despite providing a valid order number. I have still have not received a response from the company for a receipt or on the status of my claim.

UPDATE (12/16): In response to the staff member who responded below: you need to review your files again. I was indeed a customer and I raised my issue many times. Due to the lack of response to all of queries, this issue is now going through the Better Business Bureau process for resolution.

Moving with Metropolitan was probably one of the smartest decisions we made when we changed home. They were easy to work with and everything was accessible from customer service, moving equipment, special services to moving tips and help. The moving guys worked very hard and were pleasant to speak to. They are a very organized company and we would definitely use them again. They made the moving process quick and simple

They did a fantastic job moving me out of my apartment. They showed up on time with extra boxes, dollies, tape and wrap and took the time to wrap all my wood furniture. They were very kind and helpful and did not waste time doing nothing, to inflate the bill. They worked pretty fast and got me loaded and unloaded in less than 3 hours in a 4th floor unit. Overall I am happy with both their thorough work and cost

I came to Toronto to help my parents move into their new place in August. I didn't know they had hired movers until I got there and to be honest I was a little nervous as I'd had some bad experiences with other companies in the past. However, these guys were there on time, they handled all of my parents' things with great care and overall I'd say they did a great job! I can't comment on the price as I didn't pay, but overall it was worth it to take the stress out of moving. Thanks again guys!

I have heard Metropolitan Movers come up in conversation with relatives for a while, so a month-ago I decided it would be my moving company of choice when I was moving from my 3 bedroom townhouse in Toronto to a large single detached in Mississauga. The company's service and dedication to make the move a single process was amazing, and their knowledgeable employees really stood out! I was really pleased with how the company quickly helped me move all the furniture without damaging the painted walls or damaging any items. I really recommend this company and their low prices, it only costed me $850 to move everything- that's way better than big name companies that would have charged $2000!

We hired Metropolitan on recommendation of a friend and they did an excellent job. They faced a lot of challenges when moving us out of our one bedroom, third floor apartment, but they were able to work thoroughly, including moving our couch out through the balcony. They worked efficiently and made the move as painless as possible. They are extremely reasonably priced too.