Metropolitan Movers

Do not take the chance and book with this company. After packing we contacted the company about the size of their biggest truck after reserving the move date at least 1.5 months in advance. The company did not have a big enough truck for two loads so we had no choice but to search for another company with a bigger truck capacity. I called to cancel with 12 days' notice and explained the situation honestly. The company was unforgiving and charged a $114 fee for no work at all! Other companies allow for 3 days' advance notice of cancellation and that is what the contract seemed to indicate but it was not clear. In fact the 3days' notice with this company is only to reschedule the date but this info appeared just under the cancellation fee!!!! How terrible to be charged for nothing. Not good business as it leaves a sour note. Why would I want to use this company again? They have lost my trust. I will not refer them to others. This is a bad reflection on them. Stay away from this company. Their practice is not reasonable.

Excellent Service! On Time yes. Communication good. Professional Debatable. I was really very happy with the service I received with this shipper. They worked according to "my" timeframes, were extremely professional & courteous; very hard-workers. Thank you for a very pleasant experience.

I searched for a moving company and finally settled on Metropolitan Movers after speaking with them on the phone. The reason I chose them was because of the help I received and excellent customer service. They were very polite and provided helpful information to me as I got ready for my move. I get very stressed when moving, but on moving day, the staff were courteous and professional as they put up with my over cautious behavior about my stuff. I would not hesitate to recommend them to anyone and I will certainly be using them again myself in the future if I need to.

Worst moving company ever. They a moving brokers. They take your contract warm you spout movers and then farm your move out to 2 or 3 companies you know nothing about until it is a day or so before your move. That's your first chance to get reviews on them. They told me I had beautiful furniture- I did - they proceeded to scratch and scrape every piece of wood furniture I have and the words this side up meant nothing to them as all boxes were clearly just tossed crushed and contents spilled inside. DO NOT BOOK WITH METROPOLITAN MOVERS

I contracted with Metropolitan Movers [MM] but they sent another company 2 days early [and with only 1 day's notice] claiming their fleet was called in for inspection on the day of our move. About 20 items were damaged, for well over $1000 and I have photos showing the damage and demonstrating some general carelessness [wooden mirror packed without bubble wrap and put in a box with many other items; handlebars on 3 bikes turned for packing but never straightened at destination; hole right through the bubble wrap and into our leather Lazyboy; bookshelf leg broken and top knocked right out of the joint] . MM said that I needed to try to settle with the other mover but they only offered $150. I then went back to MM but they said that they would not offer me anything, even though their website clearly states "free moving insurance up to $50,000". What I wanted, as stated in my emails, was for them to send a wood expert to fix the damages to the wood and also someone to try to fix the bad scratches they put in a leather Lazyboy; I doubt that it can be repaired for less than the cost of a new Lazyboy about $1000 as it would need new leather on both sides and it would be very hard to get the leather to match the rest of the leather.
I also, particularly given the other mover and MM's response, am very skeptical of their reported weight of my load at 9680 pounds as I had sent down with a friend a 17'x7'x6' trailer fully loaded with all the heavy stuff that 2 people could get in probably 3000-4000 pounds. Our stuff did have to be stored for 17 days so I suspect the damage occurred in the warehouse when no one was looking. They never called me with the weight [MM did have my email and I only found out the day before delivery when I called to make sure everything was a go: can 2 seniors with no kids who have de cluttered a lot really move 9680 pounds plus the 3000-4000 pounds in the trailer: I really doubt it but, of course, I couldn't do anything and if I didn't pay the $10,484 balance, they were not going to deliver our things].
It has been incredibly frustrating to look at our damaged stuff for 3 weeks, only to get their final offer of $150. What about MM's guarantee: apparently, it doesn't apply in my case! MM thinks they can just wash their hands of the whole affair even though my contract was with them and they consider the other mover "a partner".

Booked for 9:00 am start time. Had two confirmation calls from the company reps as well as two confirmation emails. No one arrived by 09:15 so made a call. Was advised the truck will be there by 10:00 - due to a scheduling window to allow for traffic. It is nowhere in small print and was never mentioned during booking and confirmation calls.
At 09:40 received a call from the driver- they will be late. When asked how long- said at least half- hour and he stressed "at least".
I will not be recommending to anyone on a schedule or otherwise- moves are stressful enough to without this additional cause for anxiety.
As well- when I booked, I was asked about the volume and the type of things to move. I was truthful as I wanted an accurate quote. I was given a timeline of 3-4 hrs. I had repeated this exact information during the first confirmation calls from another rep. This time, the quote went up to 5-6 hrs! For same amount of things- too late for me to cancel but raises red flags for integrity of this company.

Moved recently. Had to move all my belongings and furnitures to my grandma's before leaving Toronto coming to Edmonton. They were early and on time, professional and extremely friendly. No scratches on the furniture and no damages whatsoever. Everything was packed well during the move which made the process quite clean and smooth. Compared to my last moving company, I would most certainly use them again.

Moving team was respectful, on time and very well organised. No damage to my large things. I'd hire them again. My mom is moving next month, so we hired them for her.

I was really worried about the move and thought I needed to shop around for movers so I did and ended up choosing to go with Metropolitan Movers. I was very pleased and surprised at how easy it was to get it all done. They did a great job!