The worst service I have ever experienced
Cant even express how terrible of an experience we had with this company. Completely unprofessional, did a terrible job at packing our moving truck to the point that my boyfriend had to unpack it all after they left and repack it. We have in a contract that we were supposed to have the service for 2 hours and after 2 hours the men said they had to stay for a minimum of 3. I spent half an hour arguing with them in the middle of our move that this was not what we agreed to and also spoke to their manager on the phone who was extremely rude and forced us to pay for three hours with the promise that we could contact customer service to get our money back the next day. The next day I contacted their customer service rep, Oliver, who was possibly the worst of it all. Yelling back at me on the phone and refusing to refund us our hour that we did not receive of service. AVOID THIS COMPANY AT ALL COST. Would be better off doing the move singlehandedly myself.
- Approximate cost of services:
- $450.00
- Company Response
Dear Client,
We are sorry to hear that your moving experience was not a pleasant one. Our goal is to ensure every client receives professional service and all their concerns are addressed in a timely manner. You may contact our customer service department with your order number or visit our website to fill out a damage claim if this is applicable to your situation. We will ensure to look into your matter right away.For further information, you may read our terms and conditions, for all our company procedures/ protocols and coverage. They are attached to your confirmation e-mail and are also available on our website.
We appreciate your feedback and we will continue to improve our services and provide professional service to our clients all around the country.