These guys are bad. They quoted a rate to move a 3 bedroom house using 3 men for $110 in two quotes. But on the final they changed it to 2 bedrooms and 2 men. Which company in its right mind changes the final estimate from an agreed upon quote. Of course the move was based on hourly charges so with fewer people it would have resulted in a significant increase in the charges. Then they charge $200 to cancel. This company is not to be trusted.
- Approximate cost of services:
- $2,500.00
- Company Response
We looked into this matter. The first price provided to the customer was a misquote but then we notified the customer 2 days after the quote was given. We sent the email to him about it on August 26. On September 10th, a day before the move the client cancelled the reservation, customer was aware that we have a cancellation penalty of $200 since the very beginning and it was indicated on the email confirmation we sent to him. The customer cancelled because the buyer of their house did not proceed with purchasing their property. Our Policy is that the penalty will be refunded if he will reschedule the move. It was clear that the reason of his cancellation was not because of the misquote. For the record the issue was brought to his attention 15 days before his moving date.