We got this on our home and after less than a year the mesh they install came out in a window storm, they came a fixed it once and then when it happened a second time they refused to unless we paid over $100 in a service charge! After getting the service charge knocked down to $50+ the tech came out and told us we could have fixed it ourselves!
I will never recommend this product to ANYONE and regret our purchase in the first place as it cost us over $2,500 - For it to fall apart on multiple occasions - In less then 2 years!