LeafFilter Gutter Protection

This company has great homestar ratings and BBB but in Canada it seems to be very shifty. I made an appointment and a fellow turned up to do measurements. I know they are assessing how much they think you can afford as there's no reasonable product/labor explanation for the cost. My purchase hinged on the cost. I was prepared to buy it because of the American reviews. The price started at an OUTRAGEOUS $10k+ for '206' linear feet but dropped about 1/3 when I said that wasn't going to happen. Then I was told if they could put a sign in front there could be a further discount. Even $5500 is outrageous, as it didn't include HST. $6400 for gutter guards? When I further inquired about including/removing the HST, the salesperson kept saying he'd have to pay for it himself if the price got any lower! LOWER than $6400?!! I signed the contract because of the heavy rain but it was a poor decision on my part. Thank goodness for Buyer's Remorse law in Ontario and google reviews. I have sent two emails asking for the head office address so I can send my registered letter, or if the email canceling the contract will suffice and no reply. It might be a great product but the sales pitch is definitely bogus. It's odd that there is a reply to all of these terrible reviews yet the problem is never fixed. I am now off to the post office to send my registered cancelation letter to the head office. Note to LeafFilter sales team--when you are OVERCHARGING by a MILE, tell your sales reps to lay off the guilt tripping 'I'll have to pay for it myself' line.

We had your product installed in the summer of '19 and recommended it to family and friends. We Were very pleased..but..this year a problem has arisen. Heavy wet snowfall covered gutters and because as weather warms snow melts from top down...it drips onto driveway and freezes.
Got any ideas other than using pails of "Ice Melt"?

I had a Sales rep come out to quote me on full multi-level gutter guard installation. He spend an hour or so taking photos and writing information down. I got a call a few days before the planned installation asking if they could install a few days early (I agreed). He sent someone out with the wrong color gutter protection who could not complete the job. On my planned installation date, an installation manager came out and said they’d be back to me the next day. When I didn’t receive a call, I called in and was told that I would either have to pay for the rental of a lift (approximately $1100) or wait until spring. Needless to say, very unprofessional.

Just installed the Alu-Rex through MBa Aluminum in the past weekend. No rain yet to see the product at work. But based on the looks from the install, it looks very nice.

Beware the nightmare of Leaf Filter’s installation!!! Four visits and we still have a piece installed backwards which is trapping leaves! Pictures after one week! There are large gaps between pieces, the filter doesn’t wrap around leaving the sides open for leaves to get trapped inside, and they installed the pieces sloping towards the house! There is so many leaves trapped in the eaves now it’s worse than before! They left screws all over the driveway resulting in flat tires! They still haven’t fixed it and are extremely rude and unprofessional. They really don’t know what they are doing! Stay away!

Latest update: after 3 months of back and forth, they finally came thru with the gift card. Here's what I sent their customer service manager, who agreed to send a measly $100 gilt card...and guess what....they never did send me one.
I’ve been patient, calm and respectful throughout this trying process, until now, as the installers are a no show AGAIN, without the decency of a phone call that had been requested numerous times. Here’s the lead up:
SALES:
Everyone has asked me why I got the gutters done before I had the roof done. I was told by them this should be no problem. Roofers had to be extra careful and place plywood down.
I definitely need LeafFilter in the front and also replaced the gutters. I was told the back gutters were in good shape and didn’t need replacing and the filter can be installed on them.
Problem is, if I was told they had to pull out all the spikes anyway, I would not have had LeafFilter installed in the back.
The spikes were strewn across the yard..2 were in the pool.
I was told the 2 downspouts down the roof to tie the 2nd story gutter to the 1st floor gutter (to avoid water cascading down the shingles) can be done and the roof can be done under it with no problem
The installer said no way, hence the need to reschedule this after the roof has been done
INSTALLATION:
Initial install was scheduled Tues Jul 2. I asked for a call when arriving....what happened....no show and no call. I had to call in and it was rescheduled for 1st thing Wed morning…they didn’t arrive until late in the day.
With the roof done, the downspouts were scheduled between 1 – 3pm Aug 22. I made numerous requests again, for a call when they were arriving. NO SHOW...NO CALL. Even calling Service Dept 3 times between 3:30 and 5:00 still did not get me an update.
I expected a call first thing this morning and didn’t get one. So I had to call in yet again. And now won’t be completed until next week….awaiting your confirmation.

I hope this conveys my justified and utter frustration. I’ll leave this to you for immediate resolution.

After reading some of the reviews under this and other LeafFilter listings, I had prepared myself for the worse. However, it was a very positive experience. The Sales Mgr. and In-Home Consultant, Martin & Chris, were very pleasant and explained everything in great detail. The most positive aspect of the install was the installer, the very charming, Brandon. He arrived early and worked tirelessly to complete the job (in the dark, no less). When he was finished, he went back twice to make sure everything was cleaned up. I'm very thankful for the work that was done.

A very productive experience from the first contact with Jamil to the final installation. Jamil was clear and explained everything in detail
The installer was professional, cleaned up the work area and was pleasurable to talk to.

Michael the sales rep came and gave me a quote on Sat 11 th May.He was very professional, explained the set up and asked for a credit card authorisation which I was assured would not be billed till the job was completed to my satisfaction and a walk through done and warranty given.
On Tuesday, 14th may ,contractors showed up and left half an hour later. I called the company and was advised would return on Wed 15th.
I came home on Wed and that night my credit card was charged . I have no idea if the work is completed. No warranty issued. Have called the sales rep a number of times, texted . Spoken to the manager who said would follow up and resolve the matter. Nothing so far.
I would not recommend this company.