Renewal By Andersen Of Bc

Jesse came out and took care of business. Great guy. Very polite and accommodating. Definitely recommend him.

Service was done under warranty. The service team, tamara, Ariel and Corey are efficient, friendly and give a good service

Between the Design Consultant (Steve), customer service (Tamara and Katie) and especially our installers, Corey and Jesse, our overall experience was positive. There were some issues with the initial windows and installation however the company was quick to respond. We love our windows!

It is a smart business move to have the Technical Manager (Dustin)visit our home to ensure the job was being done well.
Our only criticism is the time it takes to receive the initial windows and a replacement for one large window that was compromised. We recognize that due to Covid the supply chain was slowed but we believe that for the replacement of the one failed window, the order should be expedited and not take another 6 months to arrive.

My wife and I are both happy with the windows that had been recently installed at our home in Pitt Meadows. From beginning to end, the team at Renewal by Andersen represents among the highest levels of customer service we have experienced.
Thanks to Cody (sales design consultant) who helped and suggested the right windows in a particular setting.
Darren (installation manager) who measured painstakingly the openings to its exact measurements and suggestions.
Hats off to Vitaly, Dima and Marina who did an excellent job installing the windows. A fantastic organization!
Great customer support from beginning to end of the process
especially Ariel (care team) who was always there to answer questions we might have.
Installation went smooth and straightforward. We would recommend Renewal by Andersen unreservedly.

Very efficient. All the people we dealt with were very pleasant and went out of their way to make sure we were comfortable with the process and pleased with the result. We love our new windows!

Cody the design consultant was excellent. He was knowledgeable and took his time. The actual displays and demos were excellent. What sold us on Renewal By Andersen was realizing home much heat will be kept out of the rooms thanks to the window design. It will be worth the investment.

Darren and Rick came to measure the windows and were quick, efficient and answered the questions I had.

A great experience so far and we can't wait to get our new windows.

The project of replacing our windows and patio doors has been a very pleasant adventure with the Andersen Team! Starting with Cody, the Design Consultant, who helped us make the best choices for our home, continued with Darren, the Installation Manager, who gave us the peace of mind that everything will turn out to be great, and culminating with the Instalation crew led by Kyrill, who executed everything to perfection! We are extremely happy with the quality of the product and the high-level of workmanship! Highly recommending Renewal by Andersen!

Ivan G. and helper where so great. my window are beautiful. they cleaned up after themselves , a first for me. And when my door is ready to be installed I would want ivan g back to do the job.

I have never written a review before and wish I could report that this company is fantastic. It is not. We had them back three times to correct various mistakes had to call various times before we could get the correct person and the customer service - really - is non existent. The product is good, the workmanship rushed and customer response poor. Once they made their sale, adios! We had to call to head office in the U.S. to try to get customer service. I was simply appalled - both my husband and I are independent business owners and could not believe the disorganization and lack of responsibility. Such a let down to a potentially exciting purchase.

While we are quite happy with the windows themselves, the workmanship was horrendous. We had 7 windows replaced, and the 2 guys were in such a rush to complete the job in one day, that we were left with gaping holes in the interior sills (where posts had to be removed), exterior caulking that was either gobbed on or had voids (never mind being an ugly shiny opaque against black windows), and at least 2 missing installation screws in every window. I even had another tradesperson feel the need to point out what a terrible job they did. We had to have them back 3 times over a month, just to repair the work and complete the job.
It was an overall stressful experience and really took the excitement out of getting new windows.