Think Protection

When we signed up for think protection the sales representative told us that the alarm equipment (which they make you purchase and pay for in full) maintains local functionality (door beeps and sound alarm) even if you decide to discontinue the monthly monitoring cost (where they contact emergency services in the event of the alarm trigger or allow use of the phone app). This turned out to be an completely untrue. The system maintains NO FUNCTIONALITY unless you pay for monthly monitoring forever. Without the ongoing payment the equipment is useless. When I told a manager that the product was misrepresented after we signed up I was told sorry about that nothing we can do. Horrible customer service and misleading information to make the sale. The monthly rate is reasonable but watch out for these guys. For me I will never deal with this company again.

Called CS rep to install. He was very thorough
It 2as a good experience over the phone.

Pretty easy to install. Tech was helpful. System was just installed today so we'll see if it all stays good.

Easy to install, costumer support was helpful,
So far happy, would like to recommend to friends

Ramesh Fernando
I would highly recomend this company who showed real professionalism from the day one. Units came on time and installition was so easy.Their Tech support team is awesome and helped me to instal by myself. I could save a lot of money.Price is very reasonable and no contract.

Pretty straight forward, they were helpful on the phone, answered all our questions, helped set everything up. It's still new so we are going to see if the service is for us! Thanks for being so straightforward!

Great help with the set up. They stayed on phone and walked me through the entire set up (which took approx 45 minutes).

Help with installation and set up done over the phone. Very professional and patient with the setup

Maciej ,VP of IT, at Think Protection was the individual that professionally installed a new upgraded alarm panel to an already wired alarm system. We added several wireless window and motion sensors to areas that were not previously covered by the wired system. I'm delighted that I'm able to arm and disarm the home alarm from anywhere in the world on my cell phone or lab top. Further it's reassuring to know that I can see in Real Time my Home Alarm Status just by glancing at the Think Protection phone App on a daily basis when going on walks, shopping, etc.
Maciej answered many of my technical questions regarding the new system . He was highly knowledgeable , friendly, efficient and took attention to details in testing ,re-testing and tweaking the alarm system. His trouble shooting skills were one of the best that I've ever encountered in dealing with service individuals, so much so that he was able to diagnose the source of an old wire that was shorting out and intermittent alarm signal. Way to go Maciej!
I highly recommend Think Protection to all who are looking to install and/or upgrade their home alarm, or for those that are paying exorbitant prices with other companies.The monthly monitoring price is less than $20, their service is impeccable, and you cannot beat their professional installation team. Their follow up via phone,
e-mail and or text messaging is the best.
Thank-you Maciej and Think Protection
A higly satisfied customer.

Qualified personal with the patience to assist me in the set up of the alarm system. Bravo