Think Protection

I did it with the help of a tech. Very fast and worked immediately. Ordered some other parts and arrive very next day with a small cost.

great response time to queries; easy setting up and clear guidance over phone. Tracked delivery. hard copy of user's menu is not detailed enough to explain everything though.

Great professional service! All equipment was bought up-front and is now owned by me!

Very happy with the overall service. The agents were very helpful with the whole process.

However Im still waiting for the camera

I see some positive reviews on installation. And I agree with that. But my issue is with poor explanation that if you don't disarm with key pad contact within 30 secs even tho you disarm and get an alert on your phone saying successfully disarmed, the police may still be dispatched. I disarmed in 60 secs bc I had my two kids and a lot of bags. Customer service said I should have asked what the timing is. That that's my responsibility. This is one example of many. No point in talking to customer service bc all is customer responsibility.

Also I got a call from the company bc of the delay in disarming (even tho I got an alert it was disarmed successfully) with a very unclear, incoherent msg of what I need to do. I was supposed to call them back so they wouldn't dispatch police. Unfortunately it went to voicemail and the msg was cut off and the rep was unclear. "......we got an alert for property _____ ... keyholder notification. Dispatch police." I don't know about others but I don't understand what the instructions are on my end. I now have to pay $200 bc police was dispatched.

I gave feedback that their msg needs to be clear. Clearly tell customer what they need to do. We're not all clear on the process esp if we never had an alarm system before. I was with Grand alarms before and it was very straightforward by the way.

Anyway poor customer service - they will find a way to say it is your responsibility. It really is silly and insensible. Also the process is not clear. Be sure you have a lot of time to call them and ask questions proactively. Their reps are not clear. Maybe that's where the "Think" in their name comes from.

He was very committed to in finding the answers to my questions and issues. ,and am very satisfied with the outcome

I did the placing of the alarm system on the doors while the technician was on the phone... easy stuff. directions were precise and fluid. I am in love with the new CHIMING upgrade, when the door is opened I can hear it on the upper/ lower level of my home.

I went with Think Protection because of price and I am happy with the outcome...

I was very anxious about hooking up the system. I am technically very challenged so I actually waited 6 weeks after delivery before calling to initiate the set up process. My system includes 2 motion detectors, indoor camera, 3 door contacts and a small and a large control screen. Fortunately Fernando made the set up all very easy and quick. The accuracy of the motion detectors is outstanding. The colour HD indoor camera has fantastic features and is easy to install as well. The glue strips on the equipment is made by 3M and quite strong. . Even though I have molding on my door frames the door contacts were easy to install.
No nails, no screws!!! Everything was so Easy!!
Great quality and great service.

No problems for a year, then recently they started having problems with whatever connects their system to the internet or whatever. Several times the phone PIN hasn't worked trying to turn it off, the alarm goes off and can't be turned off and it's this high pitched panic squeal that will not turn off. Their customer service can't be reached when it happens, The first time it happened the police were called because the monitoring company didn't call the house to confirm what was going on. This has happened several times now - I don't know what's going on with the company but as a remote security system company, the past few months they suck.

The service was great. I called a few other companies that tried to sign me into 3 year contracts. The service was excellent. I called the sales department. Excellent service.

There product is way better priced. Over 3 years I will save a ton.