Floor Coverings International – North York

Floor Retailers
Toronto ON M2M 4G8
Write a Review
Write a Review

Recommended Professionals

87%(161 reviews)
99%(14 reviews)
97%(13 reviews)
87%(161 reviews)
99%(14 reviews)
97%(13 reviews)
HomeStars
Floor Retailers
Floor Coverings International – North York
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

77%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Floor Coverings International – North York

Average customer rating:
9.6 10 (32 reviews)

Sort by

Reva M.
Reva M.
2 reviews Toronto, ON
10/10

Replace and install kitchen floor

We hired Floor Coverings Internstional to replace our kitchen hardwood floor and entranceway ceramics tiles with porcelain tiles.

We were walked through the process very thoroughly by Drew Timbers (from North York store). He sent us to a tile company they deal with and we picked a beautiful tile.

Everyone was professional and Sam and Drew were always available for any questions we had.

There were some small delays but we were not inconvenienced much.

When the floor was finally done (after recaulking) it turned out beautifully.

Thank you Sam and Drew for being so helpful and professional and so kind. I felt they worked hard at making us happy and really cared that we were happy with the job and we are.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

I am glad that you are happy with the new tiles. Thank you for the review

Robert
Robert
5 reviews Aurora, ON
0/10

Kitchen backsplash work

The overall experience is terrible. I found this vendor on Homestar for doing my kitchen backsplash. The salesperson contacted me a few days after I submitted the request and quoted a higher price than the others. I believed the service worth it due to the rating.

Then the nightmare began. The sales first book a weekend as he explained the service to be finished in 1.5 days. Just the about 2 days before the scheduled date, he called that the tiler is not available and he will re-schedule it. I was surprised as he should handle this at the beginning but I have to accept it as no way to have the tiler here. The 2nd schedule was booked the weekend after the 1st one and then the same thing happened. The sales called again said that he forgot to book the date with the tiler and he asked me to do this. I was shocked that why should I do his work while I have paid for the service.

Finally the sales booked the 3rd date which was a long weekend. I have to cancel my schedule to wait at home. The tiler came this time and did 70% for one day and left the rest to the Saturday later as he wanted to take the weekend with his family which I totally understand. However the bad service management from Floor Coverings International ruined the family time for the weekend for both of us.

I would like to give credit to the tiler's work but the whole experience dealing with Floor Coverings International is unbelievably awful. I asked if I could be compensated for a discount but the answer was no. Anyway, I paid for the balance I would never want to get the service from this company. Not recommended to anyone who value your time and expect to have your paid service done on time.

Approximate cost of services:
$1,100.00
Was this review helpful?
Company Response

Bo, we are sincerly sorry that you did not enjoy the installation experience. Scheduling installations for weekends as requested can be difficult but that is no excuse for the miscommunication. We had hoped the Starbucks and Cineplex gift cards would help to compensate for the family time we disrupted. Once again we are sorry you did not enjoy the experience our tiler greatly appreciated the tip you gave him when he finished the installation.

Helga C.
Helga C.
3 reviews Markham, ON
10/10

Floor carpeting

I was extremely pleased with my sales rep Drew’s knowledge and professionalism. I purchased bradloom for my staircase and upstairs hallway. The installers were terrific. They arrived and finished on time, cleaned up after themselves and took everything away with them which saved me from having to put the old carpeting out to the garbage. I would highly recommend them to anyone.

Approximate cost of services:
$2,600.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the review we are so glad you are happy with your new carpet.

Rita from Toronto
Rita from Toronto
2 reviews Toronto, ON
10/10

We had a fantastic experience, start to finish!

From our first contact with Drew we were impressed with Floor Coverings International. Drew came to our office with samples to provide a quote. The quote was reasonable and we hired the company. When the installation was done, it was on time and on budget, and done when our office was closed to decrease disruption of our business. The carpet layers moved the big furniture and put it back afterwards. Amazing service! The follow-up was was incredible. We had a small issue with our baseboards due to the age of our building (old!) and Sam, the manager, came back on TWO weekends, on his own time, to fix the issue. We cannot recommend these guys highly enough. First rate company! Keep up the great work.
Midwife Alliance
166 The Queensway,
Toronto

Approximate cost of services:
$3,800.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Rita, thank you very much for the review we are so glad you are happy with your new carpet.

Peter
Peter
2 reviews Toronto, ON
10/10

Kitchen and hallway tiles

Floor Coverings International provided outstanding service with the installation of tiles for my kitchen floor and hallway. I would highly recommend their services as they are very reliable, professional and do quality work. The project was completed on time and on budget.

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Peter, we are glad you are happy with the project. Thank you for the review.

gchelva in Toronto
gchelva in Toronto
2 reviews Toronto, ON
10/10

Laminate for 2 bedrooms

Sam Cendana was amazing from the start. Fully describing the work, quality, expectations, and protocols, there were no surprises with the installation. This company is very well versed in rules and regulations. We live in a condo and Sam beat our property manager to certain points even before they got there. They made sure everything was to code and dealt with all the cleanup. We had carpet in 2 bedrooms which we replaced with laminate when we bought the condo. Sam matched it to near perfection and the installation was done in a day. They don't end with the project, as Sam came back to inspect and ensure everything was done to the quality expected with the company. Very impressed with this company and highly recommend. If you want the job done right the first time and up to code, this is your answer.

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Thank you for your kind word, we only try our best to help and serve our customer and turn our customers to happy customers.
Appreciate for your business and trust to us to replace your flooring, and thank you for your courtesy and very good cooperation throughout the project execution.

Linda C.
Linda C.
1 review Toronto, ON
10/10

Installation of floor covering for the main room in a one bedroom unit.

Put in a linoleum on the floor with irregular dimensions. Had a good choice of flooring colours in order to make a selection, kept to schedule and were on time for scheduled appointments.

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi LInda,
Thank you for your kind word, and it was a pleasure to replace your basement laminate with luxury vinyl. The work was carried out as per schedule because of your cooperation of moved your tenant out that day.
Appreciate if you can share your good experience with us to your family and friends.

Private User
Private User
Private User reviews Toronto, ON
10/10

Luxury vinyl flooring & Nylon carpet

It was our pleasure to be Sam's client. Perfect timing, attention to details, accommodation of all our needs and requests. People who did the work always showed up time and worked long hours until they were satisfied with the result of their work (the geometry of our basement is far from being perfect).

Thank you Sam, Robert and other team members. We will definitely recommend FCI to everybody who wants to get work done with high quality and good client experience.

Leo and Julia

Approximate cost of services:
$4,500.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for your kind review Leo & Yulia, and it was a pleasure for us to work for you and appreciate your kindness and courtesy during the project execution.

bran in Etobicoke
bran in Etobicoke
1 review Toronto, ON
10/10

Laminate Flooring

Extremely satisfied by Sam’s work. Sam was very professional during the whole service. The service was done in a timely matter. In addition, to Sam’s excellent time management and punctually, Sam made sure to supervise the installation to insure the job was done perfectly. He was great at accommodating my needs. I felt completely at ease throughout as he was very informative of the process and how to properly maintain our flooring. I would highly recommend Floor Coverings International – North York’s products and services.

Approximate cost of services:
$5,300.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your trust and kind word. We are very happy to work for you and appreciate your courtesy and hospitality during the entire project execution.

Dale Patrick in Brampton
Dale Patrick in Brampton
1 review Brampton, ON
10/10

flooring with new renovation

Sam came to our home a couple times and gave us what we feel is the best product for our needs - we were new to the idea of luxury vinyl flooring - we got the colour that matched the rest of the flooring our home

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Thanks a lot for your kind word Dale, and we are glad that you are happy with our service and your new flooring.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floor Coverings International – North York

We offers very high quality and service for your flooring project. When you're interested in any flooring job in your home we will come out to meet you for FREE! When we come to your home we bring our various product samples and will be able to show you your ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Floor Retailers pros in Vaughan?