Vhaul Moving And Storage

Horrible unprofessional service. I booked a month before moving. They showed up an hour late and demanded a $300 deposit which was never discussed and refused to give me a receipt . After taking two hours to pack (which I helped), they wrote out a bill and demanded another $90 before offloading. They don't inform you of their methods before hand. They wait until last minute when they that you have no other choice. My initial agreement was 175 for two Later they allowed me to take a pic of the bill. Movers and Customer service were very abusive when I complained.

1. Just for moving, I got a quote for 50$ p.h and when asked about other charges, I was informed only additional 1 hr. charge will be taken.
2. When movers arrived, they started talking about
deposit of 250$ (refundable)
2 hrs. min. charge of 175$
after 2 hrs, 50$ p.h.(This was only told to me but not in this detail)
Extra 1 hr. (which was informed)
when tried to call the company, no one responded.
As everything is scheduled and cannot go back, I had to pay even though not informed.
*Movers are little polite to me but this is not at all acceptable.
*Left some scratches in the new house, never used floor runners until I asked for it, didn't take good care, I could have brought my friends who could have handled furniture very carefully.
Customer should be informed of the full invoice details before booking.
Very unprofessional and very dissatistfied with their service. Better to quit this field instead of this poor servicing to customers.

WORST CUSTOMER SERVICE EVER.
They gave me different quotes and changed the pricing after pick up. Did not warn me that they were going to request for a deposit before any work was done. Very unorganized got 3 different calls from 3 different people to confirm a time and pick up location. Employees were confused and on top of that, they charged me tax. When asked for receipt they said they would send it and never got it. Now blocked my number, and cannot get a hold of them for receipt. Also, when I asked POLITELY about the pricing change, used profanity language during the phone call and started yelling very RUDE comments.

They have 22 unresolved complaints on BBB. They damaged my belongings and are abusive over the phone when the issue is trying to be resolved. They took my money and were very slow

Money and his crew came and did fantastic job very good price was very happy with service and booked then for the next move

Excellent service provided by them . They were on time . Their price was very reasonable.
I will recommend everyone to use their services

i was stuck in bind needed movers on short notice called these guys yesterday and moved this morning very cheap rates and good services nice guys nothing broke everything was done professionally