Dirt Dragger LTD

We hired Dirt Dragger based on great reviews on HomeStars and on his first visit, Mohamad was very friendly, professional and performed the cleaning on our Minotti sofa. We had stressed the fact that this was an expensive sofa that we cared for diligently since buying it. Unfortunately, the next day when the cleaning solution had dried, we had brown stain residue over every piece of the sofa and cushions. Mohamad returned and used a rinsing agent to try and remove the stains but the next day the stains remained. Mohamad kept blaming the stains on 'possible agents we had used to upkeep or clean the sofa' but at the end of the day, it was because the sofa material contained viscose and the cleaning solution Mohamad had used reacts adversley to viscose. As Mohamad stated he had no other ways to remove the stain, we had to employ a substantially more expensive firm to remove the stain (which they did successfully). I had asked Mohamad for a refund of our fee and he seemed agreeable to this, asking for an email address to send the refund to. However, he went silent, ignoring multiple subsequent emails which seem to show his true colors when it comes to customer service. He says all the right things and if nothing goes wrong there's no problem. But be wary as if something does go wrong, he talks a good talk but at the end of the day fails to live up to his self proclaimed standards on customer service. I truly believe it's what a company does in the 1-5% times something goes wrong that truly defines their trustworthiness and reputation. I would've given 3 stars for effort on his part if he hadn't gone silent.

Thanks to Dirt Dragger for yesterday's visit to bring both of our white, 6 year old Barrymore sofas back to almost pristine condition. Just waiting for them to dry a little further before we start using them again.

My light-coloured fabric sofa is eight years old, and we live with two messy kids and a dog. I almost got rid of the sofa before I decided to give it a chance with Dirt Dragger. And, the sofa is now like new! Service was fast and efficient. Highly recommended!

Dirt dragger was honest, easy to work with and provided timely communication. The quality of the work was also very good. WE Would happily hire again and recommend them! Thanks

I was able to book my appointment within a day, awesome and quick job (finished within an hour)! Highly recommend for carpet cleaning. Mohamed is nice and easy to work with.

Mohammed is a great guy! Service is top notch. He helped to roll the rugs and single handedly moved them himself. He also helped us to put the rugs back in place, including under our bed which is no easy task.

Have had Mohammed 2 years in a row. Had him clean basement, kitchen and entrance carpet. He's very courteous, on time and does a great job. Pre-booked for next year too.

Mohammad came over to clean both my carpeting and a rug, and I can't believe how incredible the results are! So many stains gone, a bright new look, and the freshest smell. So grateful I hired him, best money I've spent on my home!

Loved the imaculate job, I have linnen couches and chairs. The company cleaned the upholstery and carpets with great care.
Very polite and professional. I dont have to look any further now anytime I need upholstery cleaning. I would highly recommend their serivces.

Found this wonderful company on kijiji and they saved my furniture! I really thought I would have to buy a new couch and mattresses!! Best value for money hands down! Mohamad cleaned my mattress and couch, then went to my mothers house and did her mattress as well. The stains from the mattress being dragged when moving were completely gone. He completed everything in less than 4 hours. Absolutely wonderful !!! 100% will book again! thanks Mohamad!!! Save your furniture and book now!!!