Renewal By Andersen Of Greater Toronto

How many companies come in to your home with grandiose promises only to let you down? I didn't know a thing about windows but man were my eyes opened after meeting with Renewal by Andersen. If you want quality that will outlast everything else on the market hands down look no further. Understand though that the only thing better than their product and installation are the people. Simply, they did what they said they would do, every time. Sounds easy but it's not. I could not recommend these guys and gals any higher. You get what you pay for.

Patio door was not closing properly. Jacob was very knowledgable and diagnosed the problem right away. He had to return to the shop to get the necessary parts. He returned and repaired the door. He realigned the door properly. Very satisfied with service.

Craig, Salesman was excellent in explaining to us the different products that are available. He let us take our time to decide. After we have made our decision, he went over our order in a way that we understood every detail and of course the cost of each window. He spoke with dignity. Very professional. Nathan, Project Manager very lively and knowledgeable encouraged us to let him know of any problems that we might have. Ivan, the Installer, a perfectionist in his job!! We had our kitchen windows done by the same company and Ivan was the installer. We begged Craig and Nathan to have Ivan back to do the dinning room and living room windows again. Our dinning room and living room windows were done yesterday. The company called to let us know that we would expect Ivan and his crew to arrive in forty minutes and they did on time. During the installation Nathan came to see how the work was progressing. At six o'clock Craig came to see us. Brought me a beautiful purple flowered Orchid plant!!! A very touching gesture indeed. Of course he wanted to see how the installation went and wanted to know if we are happy with the beautiful windows we got. We are not finished with our window project. We will be letting Renewal Andersen do the rest of the project, that is for sure. We highly recommend Renewal Andersen company!

We had windows installed by Renewal by Andersen. High quality product, good customer service and professional installation. Some of the screens needed to be adjusted so today Jacob came to do that. He was polite and he adjusted and installed the screens so now all is good! Thanks for the great job!

Today the Service Tech came out to do some follow up Service work. The Tech was on time, and prepared. He completed all the service work to my satisfaction, and was very courteous. Thanks so much to Renewal by Anderson, and the Service technician for your professionalism.

Excellent service from initial salesperson to the fantastic installers. The windows look fantastic both inside and out. Delivered and installed as promised. As with any renovation or installation there are always some inconveniences and a little dirt.

Very, very happy with the entire project. The installation went extremely well. Matt, Corey and P.J. were professional and personable and went above and beyond to make sure everything was to our satisfaction. The window quality and craftsmanship is excellent. We certainly made the right decision to go with Andersen!!! We would definitely recommend them.

Where to start.... good, not great for sure. The sales rep was here for around 4 hours, showing me this and that and not really considering my time. Having said, I still bought. I added some windows after the fact, and that process was quick and all done electronically. Project manager that came to measure was good, nice and polite, and timely - yay!

Set my install, crew was here on time, explained everything to me, covered the floors and furniture and really were fantastic (Edgar & team, highly recommend!). Then the issues started - 2 windows missing and 2 manufactured wrong + 6 of the 9 screens were too small and rattled when pressed (windy day that noise would drive anyone crazy). Project manager (MARTY) sorted it all out, and got the missing windows moving. Took about 3 weeks (not great, but ok).
Second install was also good, foreman a little harsh on his team. Mentioned to Marty and he explained he is the best in the business but can be hard on his team when training... surprised any make it through training! Screens still don’t fit right, so we need the factory to fix, which means another visit... ugh. Getting tired of this ever lasting window install!!
Service tech comes to install new screens and guess what? They don’t fit right.... now I’m irritated. Tech was great (Jacob) and he explained the error in measurement, and takes them to fix himself. Jacob was back less than a week later with the right size screens - FINALLY! Also he was kind enough to add some stripping to other some other screens that were slightly loose. (Thanks again!)
Overall, the experience was decent because of Edgar and Jacob. Not overly impressed with the sales process or the manufacturing mistakes.
Windows look beautiful, but yet to validate quality.

Jacob did a good job he came on time .took his time to make sure the window was the right one cleaned it put on the brackets took out the old window check the gasket and installed the new one really good. Thank you

In just over 3 hours today the lads (Edgar, Juan and Jesus) removed our old doors and installed great quality door. We never had a doubt about the door but were equally impressed with this crew of guys. Very professional, efficient and respectful of our house and furniture. Good guys. Also great experience with program manager Jim and sales guy Geoff. Highly recommend