Metro Snow & Ice Management

They show up in the afternoon after a night fall.

I had to shovel the driveway by hand twice to get my car out for work.

Truly a pathetic effort by a horribly run "organization". All my neighbors are experiencing the same issues.

Would be suprised if anyone hired them again next season.

I wrote the review below this morning. It is now 11 hours since I contacted Metro Snow and Ice Management. They did everyone on the street around 1:30 this afternoon except me. So, am I being punished for putting in a complaint to Homestars?? Appleseed changed name to Metro Snow and Ice Management around December 2016. It seems same owner merged 2 companies. I have used since 2000. Excellent until merger. Beyond awful since. City snow plow came at 5 a.m. this morning. It is now 10:05, 5 hours after and no sign of them. I emailed them at 5:05 a.m. to say city plow came and I had to get out to medical appointment. Missed that appt. Did they take on too many new customers? I do not know and frankly just want service I paid for. Atrocious service in Briargreen this year. Owner can hopefully explain why he destroyed a fabulous business.

This is our first year with Metro after hearing rave reviews from a couple of sources. It is also our first winter in our new home and we were surprised to see that we are only 1 of 2 houses that went with Metro while everyone else went with the same competitor. It didn't take long for us to realize why, the other company comes 2-3 times to our every plow. They also do a cleaner and more thorough job, especially at the end of the driveway. The annoying thing is, we paid more to sign with Metro with their first on the street guarantee, so far this has not happened yet.

Perhaps my expectations were too high and if I didn't have direct comparison with a better company I would have given a higher rating, but service has been adequate rather than exceptional.

Wouldn't it be interesting to collect everyone's pictures, and video footage (I know video exists as I have seen several ones being passed around in my workplace) from this year I know there are many featuring unplowed driveways, owners shoveling their own driveways and videos of drivers speeding down residential streets while children are playing, drivers leaving the tractor to yell at clients and neighbors . Worst service ever, I hired a snowplow company so i can get in and out of my driveway when I need to get to work and kid activities. I don't want come home after a long day of work an snow to an unplowed drive. My driveway looks terrible I have at least 4 inches of snow that has been so compacted due to the lack of plowing. I will never use them again. They have taken on too many contracts are are not meeting their obligations to first out at 4cm. Think twice before hiring them. I saw them come by at 5:30am after approx. 17 hours of snow and the city plow passed not 30 minutes later dumping the 17hrs of snow on the road onto my driveway and guess what I was plowed into my driveway I had to shovel myself out.
Every other company plowed their clients out before 6am. These are pics of the driveway across the street from me that I am also responsible for. They have the same company I also had to go and shovel a space for them to get out.

Terrible service! 12+ hours into a snowfall and no removal. Driveway totally covered. City plow has been by for the sidewalks on my side of the street so it's even worse. Emailed called no response. Guaranteed that there would be first on site, live email chat. 4cm of snow clean up unlike other companies. There have at least been two accumulations 4cm or more with no removal done at all. Most frustrating part is our neighbors have had their lane cleared twice. Not for lack of effort in our part but we have employed this company due to health concerns so a dependable service is empatative. Attached photos of my lane and cleared lanes of my neighbors.

This company is new and took over for a company we have been satisfied with in the past. My neighbours and other family members in this area are outraged. They have hardly showed up. Right now it has been snowing about 10 hrs and they have not cleared any of our driveways. I hoped when there was a huge snowfall they would come through but apparently not. I can't imagine they will keep any customers.

I pay for snow clearing to keep my driveway usable. This company totally blew it with this storm. They sent out an email that they would start clearing this evening to save resources. Well with the amount of snow that fell, and on top of yesterday, they should have been out MUCH earlier. My driveway is completely impassable/unable. I called the office but no answer. I emailed and got a sorry for your frustration response but not with any commitment to do anything about it. They said it would be done by morning, which is not good enough. Now I can't drive my car - will need to take a cab. I consider this a failure.

They rarely show up...always too late (after midnight). Many competitors will plow 2 or 3 times while I wait to have them come once after a big snowfall.
The job is rushed and tractor too large to efficiently plow driveway.

We have used this company since its start. We are very happy with the service. The owner takes the quality of his service very seriously. Communication before and during snow storms is excellent. We have always been very pleased with the prompt service and excellent quality of clearing of our driveway. Everyone on our street is very happy with the service, are repeat customers, and no one has any complaints.

This is my first year with Metro and I am quite pleased with the service they deliver in a prompt and satisfactory manner. I receive E-mail "Updates" as to how they plan to handle each storm, then "Alerts" when driver/tractor is in my area. As of this date (Feb. 9/17) Metro has cleared my drive 14 times!