- Approximate cost of services:
- $5,500.00
- Company Response
Hello Bret
Thanks for the great review!
It was a pleasure doing the project for you
Take care
Phil
Hello Bret
Thanks for the great review!
It was a pleasure doing the project for you
Take care
Phil
Hello Mr B
Glad to hear you were satisfied with everything
Hope all is well
Thanks
Phil
new residential roof by Watershed Roofing
Hi Brad
Thank you for those positive words.
Just a point I should clarify is that the shingles are a 50 year pro rated laminate shingle.
The first 10 years are warrantied 100% material and labour after which the material has another 40 years of prorated warranty
Great products excellent warranty
Glad to hear you were happy with everything
Thx
Phil
Hi Chad
I'm glad we were able to get your job done on the schedule that you were looking for.
Your roof really looks great now with architectural style shingles
Thanks
Phil
Great new shingles, helpful, fast and courteous
Hi Jason
Thanks for the kind words
We really enjoyed working with you
Take care
Phil
Hello Mike
It was a pleasure working with you
You are a very informed and knowledgeable customer
Call us anytime if another project comes up
Thanks
Phil
New Roof, Soffit, Fascia and Gutters - Great Job
Hi Alex
I'm glad you were happy with the final results
Your house looks great with these changes
Thanks for the positive feedback.
It was a pleasure working with you
Take care
Phil
Thank you lpeterfairview for the nice detailed review...We value your time and appreciate you taking the time to understand the process we employ to make it a great experience for you- the client!
Hello, I am Phil M and I am one of the owners of Watershed Roofing.
I was the person that quoted this Skylight replacement.
The customer signed back the quote on Jan 5th 2017 and sent a deposit via etransfer Jan 10th 2017
This is common practice as once we order the skylights we are committed to pay for them.
When I spoke to customer on the phone I was very clear that we couldn't install during cold and snowy conditions but that quite often we do have windows of warmer conditions in late February and for sure in March.
I scheduled someone to do a precise measurement of Skylight in early Feb when weather permitted.
The order was placed and the skylights and flashing kits were picked up early Feb and stored in our shop.
After the middle of Feb there was a window of better temperatures coming so I instructed crew to move skylights to front area of shop.
One of the crew mentioned that he thought that the flashing kits were the wrong size?
After investigating it turned out that not only the flashing kits were the wrong size but so were the Skylights
It turned out that the order desk had reversed the measurements and the skylight were wider than they were long?
I have never seen this happen before!
I reordered the skylights immediately and sent a text to customer apologizing for the error and delay and offering a refund of deposit if customer wanted
I explained that it was a mistake and that I took full responsibility for the error
The response that I received caught me off guard!
I found it insulting and offensive.
I did not respond immediately as I prefer to think things through
The next morning Feb 22,2017 I etransferred the customer's deposit to them and then sent a text to customer that I felt it would not be possible to complete the project given the situation
This situation was regrettable and mistakes were made and I wish they hadn't been.
It is not the result that Watershed Roofing wanted
Respectfully, I standby this decision
Thank You
Phil M