Green Authority Corp

Green Authority supplied and installed a new furnace for me and did an excellent job. I couldn't rate them any more highly! These people are amazing. They basically gave me a deal that no one else would match on a top of line furnace. I found that other AC companies were really pushy and were trying to milk you for your money. But I really liked and appreciated how Green Authority offered me many options and and in terms of sales were very attentive and not pushy. I found that Green Authority wasn't that well advertised, as I only found them because I wanted to purchase a YORK finance and looked up dealers.

Very courteous and professional customer service.

Mr. Koutros (Terry) took the time to carefully listen to my situation. He then proceeded to explain the diagnosis, repair, and billing process. I only provided the serial number and he looked up and verified the warranty information on his end in an extremely timely manner; a perk one enjoys when dealing with authorized/certified dealers.

The technician (Mr. Yuri) arrived on time. He was extremely polite and well-mannered and an excellent listener. This was instrumental in verifying the prompt determination of the faulty furnace. He worked briskly and professionally. Not once did it appear that he wanted to slow the progress of the repairs to make an extra buck. In fact he very attentively continued his work while tending to the countless questions I asked him. He departed after ensuring the furnace was fixed and running additional tests to make sure it didn’t cause any troubles down the road.

Ended up paying less compared to all other furnace repair businesses I had called. The plus point of an all parts warranty came into play; the technician had arrived with the potential replacement part streamlining the repair process without any delays.

Payment to the company was smooth over the phone with a subsequent arrival of payment receipt in my email.

Overall I am a very happy and satisfied customer. Felt like I was in a car dealership receiving warranty covered service by a courteous staff. Throughout my dealing I felt I was communicating with an honest team of professionals.

We had Green Authority come into our home to take a look at our furnace, which kept turning on and off without fully firing up. Unfortunately, this happened to us on New Years Eve, so we knew it would be tough to get someone in. We used an online app that set us up with Green Authority. Our technician came in the following day, which we appreciated. He took a look at our furnace and told us that it was the flame sensor. He seemed quite confident. He was friendly and answered questions, so we felt comfortable calling him again after he told us to monitor the issue and call him back with updates. We paid him $200 for this visit because we hired him through the online app on a holiday.

Days later, we continued having the same issue, so we called him to come in. He brought a flame sensor, which he installed into our furnace. He told us it would be $150 for the part and installation- we obliged because we thought this would fix the problem. We later figured out that the problem was not the flame sensor.

We called him back again after we continued to experience issues. He just sort of threw his hands up and recommended that we get a new furnace. Actually, he recommended replacing our furnace, water heater and AC all at once (at a significant cost) for a discount.

After some Google-ing and Youtube-ing, my husband figured out that our issue was the pressure switch triggering because condensate fluid was not being flushed out of our pump fast enough, causing our furnace to shut off. It turns out there are LED lights on the furnace that indicate where the problem is. We didn't know this, but the technician should have. Our technician never even attempted to look at the LED indicator lights. If he had, he would have known that the error code indicated a pressure switch-related issue and not the flame sensor.

In the end, he accepted hundreds of dollars from us without even taking reasonable steps to diagnose the problem. He just assumed it was the same problem that most other furnaces have and made a recommendation that caused us to give him even more money. We are not satisfied with his service and would not recommend this company for furnace repair.

amazing job , done in a day as promised, workers took there time 2 answer any questions we had, also took there time 2 explain how the system worked. Terry koutros came by 2 make sure we were satisfied after the job was done! Happy customer, system works great!! and more importantly very professional and reasonable priced.