Richview Windows & Eaves Cleaning Inc.

Hello,

Thank you for the feedback. It's been a challenge for us and the city these past two winter storms we had. We rotate our clients each snow fall to balance out the service and make it fair for everybody. We do not prioritize anybody and on such heavy snow falls mixed snow/ice pellets/ice rain/ it is tough to plow, it takes us longer to come because the properties take longer to clean up. It's not pushing or shovelling snow it is actually digging into it. Each of our drivers have 30 properties to service. We only take on as much as we can handle. Each property up to 15 cm we get done within 10min. Anything above 15cm their is no service time guarantee especially when we get dumped on 25cm within 10 our time. We usually go out twice to service above 15cm but when we have a big snow fall in such a short span of time it's just impossible to go and service twice. We can only do so much, we depend on the city to do their part before we come and it's not been happening because the city itself has a plowing problem and the city is funded millions to do their part. We had to plow residential streets to get to some residential properties. On heavy snow falls everybody wants their property serviced right away and it just impossible. We tried to make the service fair for everybody. We have not had such weather in over a decade. Next year we will provide snow removal packages to meet clients specific needs, because we tried to be fair with everybody which our pricing is based on and it has not worked out this season for neither us or our clients. I would like to thank all of our clients that have been reasonable with us and who were patient for us to come to provide the snow removal service. These two past snow falls we had plow snap which are brand new from pushing all that weight. Equipment and vehicles brake down from all the stress they get.We have backup vehicles as well in such situations. We always come and get the job done.

Sincerely,
Trevor

Hello Renee,

Thank you for taking the time to post this amazing review. We always go the xtra mile for our customers. This year around we decided to throw in an xtra month of snow removal service at no additional cost. Our clients pay for four months but get a five month service. It is really hard to exactly time when it will start or stop snowing, we try to be as fair as possible also we wanted to give back to our clients that use us year in and out. Four years ago we started with one vehicle and now we have a fleet of vehicles. We worked very hard to get to where we are right now and thanks to clients like you we were able to grow as a company which provides quality services across the GTA.

Thank you so much.

We wish you a Merry Christmas and a happy New Year.

Warm regards,
Trevor

Hello Tom,

Thank you for leaving us with a review. It has been tough as of late to get to everybody and provide the Eaves Cleaning service. The leaves have fallen late this year around and we are fighting through it to get to everybody before the next snow fall.

Thank you again!

Warm regards,
Trevor

Hello,

Our Snow removal contracts start December first. Even though the contract had not started as of yet we still went out November 15th to provide the snow removal service. Most snow removal service providers would not provide the service, this is where we differ from the competition. With us clients pay for a 4 month service and get the fifth month of service for no additional cost. We appreciate taking the time to leave us with a snow removal review. We are hard working people and we are the ones that battle with mother nature, after all it is the toughest service to provide. The hard part is getting from "A" to "B", and the easy part is cleaning up the property. Nevertheless, we are here to service you and we always go the extra mile for everybody.

Hello Mike,

Now you have an additional downspout to drain the water also the heater cables will get rid off any ice-damming during the winter so you can use your walkway to the back of the house safely. We appreciate for taking the time to leave us with a review.

Best regards,
Trevor

Hello Craig,

Your home was one of the hardest homes to do in the recent years due to access. We are glad that your happy with the work and so we are as well. Nothing to worry about anymore of water spilling over and leaks by the foundation. Your lower roof at the front above the porch needs to get done. We will be ready whenever you are. Nevertheless, thank you for taking the time to write a review. Let us know if anything else comes up.

Warm regards,
Trevor

Hello Tara,

We are very happy with the work done. You don't have to worry anymore of water not making its way to the downspouts, also you will be saving on eavestrough cleans, as well as, you are protected from eavestrough and downspout damage thanks to Alu-Rex Leaf Guard. Thank you sincerely for taking the time to leave us with a review.

Warm regards,
Trevor & Kyle

Hello Ian,

The job was a straight forward job. I'm very happy with the job and no raccoon will be able to brake into the addict ever again. Thank you for taking the time to write up a review.

Warm regards,
Trevor

Hello Alpesh,

It was a straight forward job. No more ice hazards during the winter in your driveway and pathway to the back. Thank you for posting a review much appreciated.

Best regards,
Trevor

Hello,

Thank you for writing this review. We try our best to help where we can. We are not like other companies that will charge you additionally for every little extra fix that's required. We are not your basic window and eaves company, we carry tools with us at all times in the event we need to take the downspouts apart due to severe clog-gage.

Best regards,
Trevor