WOW 1 DAY PAINTING York & Durham Region

Paint & Wallpaper Contractors
Richmond Hill ON L4B 4V1
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Private User
Private User
Private User reviews Aurora, ON
3/10

Reasonable price, but sloppy work

The workers were polite/professional, quote/job appointments were on time and estimate was honoured. The workers were in/out in about 7 hours, three guys. The problem was with the quality of work. We had used WOW to only re-paint the trim, baseboards and doors white in order to stage our home for sale; we had painted all rooms less than a year before, so the walls were good. Following the job, upon inspection, there were 4 doors that had entire sections missed (bedroom doors, edge on two doors, front on another and back on another) and then downstairs, our bay window frame, the entire top of the frame was not painted. When I showed the sections, the workers painted them. However, the trim colour was white on white, so it was hard to identify other missing sections on the spot. Over the next few hours, we identified many other sections of trim, doors and frames, that had been only partially done. Also, the trim was new in some sections, and the workers were suppose to fill the nail holes and seams, which were done here and there but not consistently. Our house was going on the market two days after painting, so we rushed to fix these small errors, but it was the last thing we needed at the time. Also, there were many areas in every room where (1) the trim paint brushed onto the wall paint and onto the hardwood floors (as the workers did not use tape or drop clothes) and (2) little splatters and drips of white trim paint landed on either the wall paint or the hardwood floors. After filling the holes and painting the missed sections, we needed to take razor blades to the hardwood and scrape off the paint around the baseboards, and then take out the wall paint for each of the rooms, and touch up the sections that had spatters. All in all this took only a few hours, but using a professional service, and paying a good amount of money (equivalent to about $250/hr total labour and material) we expected more. Also, the workers left two extension poles and a paint tray at our home when they left, and took about three weeks to provide an invoice for the job. All in all, the experience just seemed amateur, and although we had anticipated using them in our new home, we will be seeking another paint contractor for that job.

Approximate cost of services:
$1,800.00
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Company Response

Hi there. We are very sorry for the experience you had. None of this is okay. We are reviewing this internally. We noticed your review is anonymous - if you could please send an email to toronto.admin@wow1day.com we will make this right immediately. Thank you for leaving your feedback.