Dear Client
Thank you very much for a great feedback !
Thank you, Scott, for your words and for taking the time to review us! We are happy to have served you and hope to see you again soon. Remember, if you ever need our services again, we are here to accommodate you.
Best wishes,
Valentina and all the staff from VP Cleaning Services
Hi Mike. Thank you for you time and your positive feedback.We value all our clients and service.
This review has been removed by the author.
Thank you !
Hi Barbara
Thank you for the second positive feedback, our goal is to provide you with the best service possible and to have a great relationship with all our clients.My pleasure to have you as a client!
Regards,
Valentina Puncheva
Hi Don
Many thanks for a great feedback and many years of using our service!
We appreciate your business.
Regards, Valentina Puncheva
Hi Nataly
Our pleasure to serve you ,hoping you will not be disappointed with all future services you will required!
Regards, Valentina
With all due respect, Maria, but you do not paint a truthful picture about your service and our company. You booked your service over the phone for 2,5 hours with two ladies ? 5 hours of service/single cleaning lady) for $150. We agreed on this price and duration because you guaranteed us that your house is in a great condition and is cleaned every week. Unfortunately, when our staff arrived at your home, they saw that in fact your words were untrue. Your home’s condition was so grave that they had to work not 2,5 hours, but 5,5 hours. This raised the price at $330, which we discussed. But even these additional hours were not enough as the actual condition of your home required about 10 hours cleaning by the two ladies ? 20 hours with a single employee). You were aware of that.
Also, in our wish to address your needs and leave you satisfied, we had to reschedule an existing client. Only then we could offer you the additional hours our staff worked in your home that day.
Our staff gave their absolute best to clean your home as much as possible. After the service, they asked you to call the company and schedule additional service for the next day, so they could finish your home. You could also call to discuss any worries you might have had, which we would have addressed happily and often free of charge. You never did that. Instead, you wrote this negative review.
In response to your review, we called you this week to ask you to remove it as it is untrue. We even discussed additional cleaning of your home at a highly discounted price – an act of respect and care on our part. You told us you are leaving town until August. You will keep the negative and untruthful review until your return and after we clean your home again at a discounted price. We have photographs showing the true condition of your home, but we would not share them online. We do not wish to disrespect you in any way. But your actions continue to demonstrate disrespect towards our company and wish to compromise it for your benefit.
Best Regards,
Valentina Puncheva
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Dear customer,
We are so sorry that you had such an experience with us, but we do not think you present the full circumstances here.
With Regards to scheduling, we are sorry we didn't confirm before Monday, but that weekend Valentina had a personal emergency she had to address out of the city and was unable to send you a written confirmation earlier. But she confirmed with you the service on Friday once again when you called her on Sunday. The service proceeded as scheduled with no delays.
With regards to the cleaners, 2 cleaners arrived at your location to perform a cleaning service of 8 hours, which you scheduled with us. As Valentina explained, an 8-hour service when distributed between 2 cleaners, equals a 4-hour service. In other words, if you requested an 8-hour service and Valentina sent 1 cleaner, she would work 8 hours. If Valentina sent 2 cleaners, they would work 4 hours and the service will be equivalent to 1 cleaner working 8 hours. You agreed to 2 cleaners working 4 hours!
Also, you do not mention that we talked during your service regarding extending the time with one extra hour for both ladies because the condition of your home prevented them to do a thorough deep cleaning for 4 hours. At the end, your services concluded in 5 hours with 2 cleaners.
Unfortunately, the cleaners expressed concern that your home required much more work to be cleaned spotless. They worked hard to try to remove old grease and dirt, but even 5 hours were physically impossible for them to scrub out your whole house. At the end of your service, the cleaners have informed me that you were very happy with their work, you were hugging them and explained to them that you understand that your home is in a very bad condition and that you are so grateful that they brought it to a better condition. You told them that you will schedule another service in two weeks so they can come and scrub off and clean spotless what is left. We are surprised that you never did so, instead you write a negative review here.
With regards to your bathroom cosmetics, we apologize that they have displaced or having not closed properly an item or two, but it is not a major mistake. We spoke to one of your cleaners and she told us that she had simply organized your cosmetics under the sink in your bathroom, so she can make your bathroom more tidy. Please check there.
With regards to your photos, please know that these photos are not recent. Your service was more than a week ago and it is unfair to publish photos taken after such a long time period. Even if they are from the day of your service, as we explained, even you understood that your home is not in a great condition and it needed more work.
We are very detail-oriented and we really do care deeply for our customers. We are always available and enthusiastic to discuss any matter with them. We never heard from you after the service, and it is your choice. But during the service we maintained communication and gave our best to make you happy!
