New Era Moving Services

Hi Joy.

We're really happy to hear the Moving Team was quick, courteous and professional. We will definitely pass along your kind words.

Enjoy your New Home and stay safe!

-New Era Moving Team

Thank you Nav. We're grateful for the opportunity to work with you and look forward to being your mover in the future. We pride ourselves on customer service and therefore never nickel and dime. We're just glad we could help. All the best with your renovations and we look forward to getting things settled back in.

-New Era Moving Services Team

Karl. Thank you for the kind feedback. we are so happy we could be a part of this transition for you and wish you all the best.

-New Era Moving Services Team

Hi Noella

We are happy to hear your feedback. We're looking forward to servicing your next move.

Enjoy your new home and stay safe.

- New Era Moving Services Team

Hi Ken

Thank you for your kind words, we're really happy to hear your move was safe and efficient.

Enjoy your new home and stay safe!

-New Era Moving Services Team

We're sorry your experience with us was not in line with your expectations. We pride ourselves not just on our high level of quality and service but also on our transparency and accountability. As with all our clients, you received and signed a written proposal outlining your job details and all associated rates, charges and minimums. Our sale team always ensures these details are outlined in conversation and reiterated clearly in a written proposal which includes an itemized inventory list of articles to be moved. I gather the amount to be moved was drastically reduced which is why your move took far less than our 4 hour minimum.

With respect to your oven, I do appreciate your frustration. I can't imagine opening and expensive piece of equipment for the first time only to find shattered glass. We take full responsibility for our actions and take pride in our commitment to address damages quickly and fairly. The photos you sent at our request show an oven wrapped up with installation parts fastened to it. The cardboard packaging was pulled away and contained custom formed foam on which the oven was resting. This was clearly original packaging from the manufacturer.

Our movers DID NOT PACK your oven (which was explained in our last email communication with you). The packaging was original from the manufacturer.

We are not perfect and accidents do happen. We take full accountability for damages caused (or likely caused) by our team.

Sadly, it happens that clients will try to take advantage of us and in order to be able to continue providing great service and value, we have processes in place to ensure claims are settled quickly and fairly.

We would be more than happy to share the photos and correspondence with any potential client if requested.

Sir, we wish you all the best in your new home.

- New Era Moving Services Team

Hi Karen,

What wonderful words you have for our Moving Team. We are pleased that the team took care of your belongings and we'll be sure to pass along your note!

Enjoy your new home and stay safe

-New Era Moving Team

Hi Daniel

We're glad the movers were easy to work and kept things professional.

Enjoy your new home and stay safe!
-New Era Moving Team

Hello,

Thank you so much for your kind words. We're really happy that all the hiccups on moving day were attended too!

All the best in your new home.

-New Era Moving Team

Thank you for the kind review.

Enjoy your new home.

-New Era Moving Services Team