- Approximate cost of services:
- $3,800.00
- Company Response
Thank you Victoria
It was a pleasure working with yourself and Scott.
We're glad you had a good experience, enjoy your new home.
New Era Moving Team
Thank you Victoria
It was a pleasure working with yourself and Scott.
We're glad you had a good experience, enjoy your new home.
New Era Moving Team
Charles.
Thank you very much for the kind review. We appreciate the opportunity to help get you moved to Toronto. Best of luck in your new place.
New Era Moving Team
Thank you so much for the kind review!
Our team works diligently to provide a seamless experience from start to finish.
We are glad this was your experience!
New Era Moving Team
Thank you so much for the incredible review.
We're so glad you noticed some of the nuances that we work so hard on to ensure every one of our customers receives a truly personal experience. Listening to your needs and requests and being flexible in order to make those reality is truly what sets us apart from the big guys. We are constantly working closely with our movers, packers and staff to ensure your move goes just the way you want it.
It was a pleasure helping you and your family get settled to your new home and it really puts a smile on my face to see the excitement in your kids as they toured me around your house showing me all the great new areas.
Enjoy the new place.
New Era Moving Team
Thank you for the kind review!
Enjoy your new home.
New Era Moving Team
Thank you Brenda!
We are so happy to hear about your experience. We look forward to servicing your friends and family in the same way!
New Era Moving Team
Thank you so much for the kind review. It's always rewarding to hear that our team members are taking such great care of our valuable customers. We truly pride ourselves on our professionalism and care.
Best of luck in your new home.
New Era Moving Team
Thank you so much Angela! Our teams and crews love to hear this type of feedback.
Congrats on your new home! We are thrilled to have a happy customer in you!
New Era Moving Team
Congratulations on your new home. We are so happy we could ensure the success of your relocation.
New era moving team
I'm so sorry your final bill came in higher than your original estimate. We do our absolute best to ensure accurate estimates by coming to your home for the quoting process, going over all factors of your move to ensure any foreseeable delays are accounted for in your estimate and always keeping open lines of communication open so any changes on either side can be discussed prior.
Of course, we're human and do make mistakes sometimes. We haven't heard anything from you regarding the pace or work ethic of our movers which tells me the service you received was satisfactory at minimum.
You were compensated 20% off your final bill on account of the mistake on your estimate.
We DON'T low ball our quotes in some fake attempt to lure people in. This was an honest mistake proven by the substantial discount you received.
While you may not feel your experience was 10 stars, I do think your rating is unfair and hope you will take a moment to reconsider your rating.
If there is anything further we can help with, please reach out. We are happy to discuss if there is compensation you feel would be more fair.
New Era Moving Team