Sweet quote upfront, big shock bill in the end
had called them out to connect a kitchen faucet - i had already removed the old one and had a plastic pipe which had cracked. They quoted me $160 with a new faucet and confirmed it would be cheaper if i had one but would not provide warranty.
Tech came out, confirmed it would be cheap and 'like $80 tops' to do. 20 minutes later all was done and then he spent more than half an hour writing the bill. I asked if they could give me an itemized bill and was told 'we don't really do that'. final bill was almost $400!
i called management and when they got back to me, i was patronized and told 'we all wish the service could be free'. After discussing further, they finally offered me some back (still well above quote). Luckily it was a small job but i'd never recommend them and their quote held no weight at all.
- Approximate cost of services:
- $400.00
- Company Response
We are sorry that your experience with our company did not meet your standards. Although our technicians always explain the cost and the work before they proceed, we do apologize if you were not happy with our service. Unfortunately, sometimes there are issues with the system that prevent a proper installation and have to be addressed as well (i.e. whatever was cracked when you were trying to do the work yourself). We do however strive to constantly improve, and would love another chance to provide you with a great plumbing experience in the future. So please feel free to contact us next time you need a plumber.