- Approximate cost of services:
- $70,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry that despite our best efforts to work with the the client, which involved accommodating constant (and substantial) changes to the agreed scope of work and trusting that he will eventually make payments, he could frame the narrative this way. It is frustrating how the client requested the kitchen design to be changed completely at least three times over the course of weeks and still expected the order delivery date of the original order. Each cycle of changes required the previous order to be cancelled or put on hold. The claim of inaccuracy is outrageous since the installer that verified the order with the client had confirmed the order with our manufacturer before each placement. These do not even factor the disparity between our contract's scope of a standard kitchen design and the requests for a much more extravagant one. It might be worthwhile to review the other major source of the project delay: the request for beam type change. It is frustrating how the client's dissatisfaction with the beam type was expressed only after it was delivered and ready for installation. Not only did this lag installation until the new beam type could be delivered, an engineer needed to reassess the structural feasibility of a design with that beam, adding to costs and delays. The refusal to acknowledge or take responsibility for any consequences caused by the requested changes (in time or costs) is disappointing. Further, our workers were not absent “all of July” or as consistently as claimed. When they were absent, it was either because the above mentioned changes led to rescheduling and hold ups.
It is just unfortunate that our relationship ended on such a note.