My City Movers

Moving & Storage
Surrey BC V3S 1S9
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Reviews for My City Movers

Average customer rating:
9.4 10 (244 reviews)

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Private User
Private User
Private User reviews Port Coquitlam, BC
9/10

2 Bedroom Move - Richmond to PoCo

I hired My City Movers recently to move from an apartment in Richmond to a townhouse in PoCo. Due to an error on both our parts (I didn't read confirmation email correctly, Vadim didn't write down the proper date) - my move was accidentally booked in July as oppose to June. Vadim (the owner), was super helpful in fixing this mistake and ended up sending a crew to my place about 3 hours later. He even drove one mover in his truck to the location to make up the complete 3 person team. The movers themselves were fast, and used carpet protectors / removed their shoes to protect the carpet at my new place. They weren't perfect.. there were a few knicks here and there (including damaging of my kitchen countertop at the new place - they were moving a very heavy sectional up a tight flight of stairs), but all things considered.. I was pleased and would recommend this company.

Approximate cost of services:
$700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you very much for choosing us as your movers in Richmond. We were really happy that we could help promptly despite the booking confusion on both ends! We really understand how hard it can be to find a professional moving company you can work with and we're super glad you chose us to assist you move. If there's anything else moving related we can do to assist you please let us know. On behalf of everyone here at My City Movers ltd, I want to wish you all the very best in your new home.
Warm regards,
Vadim Zavialov.

mgarneau1
mgarneau1
1 review Surrey, BC
10/10

moving

The workers were very efficient,timely, and respectful. Much appreciated a job well done. Made my move easier.

Approximate cost of services:
$720.00
1 of 1 people found this review helpful.
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Company Response

Thank you Marcella for trusting your Realtors recommendation regarding movers in Surrey. Glad to hear that everything went well, wish you all the best at your new home!
Vadim Zavialov,
My City Movers ltd.

rnathan in Surrey
rnathan in Surrey
7 reviews Surrey, BC
10/10

Move from Richmond to South Surrey

The manager showed up at our old home and estimated that four guys would be needed. He also recommended two trucks, but we were able to pre-move awkward items with family help.
The moving team was extremely courteous, helpful and efficient. The whole job was done in 7.25 hours using one truck (we were not charged for the second truck).
There was some minor breakage, but nothing of significance. We were very pleased with the result.

Approximate cost of services:
$1,432.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thanks a lot for this great review, it's very much appreciated. We were happy to help and thanks again for using our company. Hope you're settling just fine at your new home and we wish you and your family all the best!
Warm regards,
Vadim Zavialov

Dianne B.
Dianne B.
1 review Surrey, BC
10/10

moved us to a new location

Both men were pleasant and moved in a timely manner.They were friendly and wasted no time. No mishaps.

Approximate cost of services:
$480.00
1 of 1 people found this review helpful.
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Company Response

Hello Dianne!
Thanks for taking some time to leave a review.I am glad we were able to assist you with your move. I will pass on the kind words to the crew, and hope you are enjoying your new home!
Warm regards,
Vadim Zavialov.

Helene
Helene
1 review Langley, BC
10/10

moving

We were very very happy with the service, the guys were very friendly and cautious with everything, I would highly recommend The City Movers to any one. We will be getting for next final move in a couple of weeks and definitely ask for the same two men.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Dear Helene, thank you so much for your moving business and for taking time to post your review. On behalf of everyone here at My City Movers, thank your again for choosing our moving services and we wish you all the very best in your new home! Hope to see you soon for your next move.
Warm regards
Vadim Zavialov
My City Movers ltd.

Shelley
Shelley
1 review Surrey, BC
10/10

Moving

Scott & Stephen helped move my parents from their house to their new Seniors Residences. After 50 years in one house it was an emotional move for my mother. Scott & Stephen were helpful, considerate and took care of any of our concerns. Their respect was obvious as was their hard work. My family is VERY Happy with the move and how everything went. Thank you! - NOTE: We also used My City Movers in August 2016 to move my own house (Justin & Stephen were involved then). They worked tremendously for us then & now. We won't hesitate to contact My City Movers or to recommend them to friends.

Approximate cost of services:
$740.00
1 of 1 people found this review helpful.
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Company Response

Hi Shelley!
Thanks for taking some time to leave us such a great review. It was a heart touching experience meeting you and your Mother at the place were she spent 50 happy years and had so many good memories - i felt sad and sentimental for a moment but then i remembered a good saying ''don't cry because it is over, smile because it happened'' - time to move on.. and we did our best to help with that. I will pass on the kind words to Scott and Stephan and please pass my best regards to your Mother!
Team of My City Movers ltd ..

Jenny
Jenny
2 reviews Richmond, BC
10/10

Moving

I have moved many times and have experienced some good companies and some that have problems. This was actually two moves...my son's and my own with one week between the two. Entrusting a small company with two moves made sense after the Owner came to do the estimates, and I had spoken with him regarding my concerns. His relaxed yet confident attitude regarding our moves and his lack of high pressure sales combined with great reviews gave me reason to go ahead. Both moves could not have gone better. The men arrived on time with great attitudes which did not deteriorate during the day. In fact they made the moves as pleasant as they could possibly be. There was no complaining about heavy items and at the very end of they second move, they were happy to adjust a glass table as the last movers had left it slightly out of whack. I requested the guys from the first move (Scott and Stephan) for the second, and the third guy that joined the crew (Jordy) was as great as the others. They came in on estimate for the first move, and under estimate for the second. That never happens! This company has studied what consistently drives customers nuts during the moving experience, and worked on getting it right and then some. I would recommend them highly for a smooth moving day!!!

Approximate cost of services:
$1.00
1 of 1 people found this review helpful.
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Company Response

Hi Jenny, thank you for hiring us as your movers in Richmond. We really appreciate that you gave us your business and that you took the time to post a review for our teams. We honestly enjoyed serving your family, everybody on the team did. I personally was pleased to have a good conversation with you while giving an estimate, as you showed a true and authentic interest in how i built the business!! Thank you for being awesome! On behalf of all the movers, I want to wish you and your son all the very best in your new home.
Warm regards,
Vadim Zavialov
CEO My City Movers ltd.

-amir
-amir
1 review Vancouver, BC
9/10

Full service moving.

Very friendly and caring staff. Vadim (owner) was responsive and trustworthy!
Moving is one time experience for people like me and it is important for me to hire the right people. My hire was for full service including packing, moving and unpacking in 2 days. The movers came on time and complied to all of our request which I really liked it. The packing day was a little bit slow (my only concern) but the second day was well staffed and we managed to leave on time.

Final verdict: I'd hire My City Movers again for my next move.

Thanks Vadim!

Approximate cost of services:
$2,500.00
2 of 2 people found this review helpful.
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Company Response

Hello Amir!
Thank you very much for leaving such an honest and detailed review! We are so happy that you trusted us with your move, and we will definitely learn from your remarks and improve - i promise. All 6 movers were happy to serve your family and bring a high level of satisfaction, Stephan even got a computer from you as a gift!
From all the crew members - THANK YOU Amir, have many many years of happiness at your new home!
Best regards,
Vadim, Justin, Stephan, Will, Jordan, Marek, Vasil..
My City Movers.

Darlene
Darlene
1 review Langley, BC
9/10

Moving

The movers and truck arrived on time for moving out and moving in. Hard workers and all very polite and accommodating. Unfortunately the cost was way more than expected.

Approximate cost of services:
$1,400.00
2 of 2 people found this review helpful.
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Company Response

Darlene hank you for such a great review, we appreciate it. Its always nice to work with people who can appreciate hard and honest work, professionalism and politeness even though it cost more than we initially imagined!
Warm regards,
Vadim Zavialov
My City Movers ltd.

Theresa
Theresa
1 review Surrey, BC
10/10

Moving

Excellent reliable service!
Friendly courteous employees, with a hands on owner! Flawless move. Highly recommend!

Approximate cost of services:
$700.00
2 of 2 people found this review helpful.
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Company Response

Theresa thank you very much for your review we really appreciate your business in moving with My City Movers. On behalf of everyone here I wish you all the best in your new home.
Will pass a good word on your behalf to Scott and Marek.
Warm regards,
Vadim Zavialov.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about My City Movers

MY CITY MOVERS LTD is one of the fastest growing companies in British Columbia, all due to the exceptional service at a very affordable price. As Movers in Vancouver we provide packing services, local and long distance moving, delivery services within the Lower Mainland, storage, overnight storage and more..Our moving team is dedicated to working with you personally form the early stages of your move to move in day, we ensure a smooth and stress free relocation.
Please call us anytime!

***

Toll free: 1833-MCM-MOVE/1-833-626-6683

***

Cell: 778-886-7271

CATEGORIES
Moving & Storage and Self Storage
PRODUCTS
Moving, Relocating, Packing, Unpacking, Wrapping
SERVICES
Local moving, Long distance moving, Residential moving, Commercial moving, Piano experts
BRANDS
My City Movers
STYLES
Customer Service
SPECIALITIES
Commercial, Residential, Household moving, Grand Pianos
WEBSITE
https://mycitymovers.ca
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, Visa, Mastercard, Amex, Money transfer
LICENSES
SURREY BUSINESS LICENSE
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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