AMJ Campbell Movers, Moving and Storage

Ordered merchandise through Wayfair.ca.

The order took five days to reach AMJ Campbell's dock from the US, after which AMJ was supposed to contact me to arrange a final delivery time. No one even called me for another two days despite my leaving two voicemail messages with AMJ's 'Wayfair Customer Service' department.

Once AMJ finally called me, the rep confirmed that it was too late for the shipment to be sent that day (Wednesday), their truck was already full for Friday, and they couldn't deliver on the following Monday. So they offered me delivery a full week later (next Wednesday). The rep advised that AMJ would try to arrange another truck for Friday since they had many deliveries spilling over into the following week and would call me back.

It is now Friday. No one has called back and literally no one is answering at the 'Wayfair Customer Service' number or at the main number for the company.

Pathetic customer service. A delivery that takes five days to make it from the US to Toronto should not take an additional nine days to make it the last mile to the customer.

I moved from one house to another withing Ottawa. I contacted several movers. AMJ Campbell was the only company that did a walk through of my before estimating cost. AMJ Campbell cost was as good as any of the movers that gave me an estimate.

The movers were professional, arrived a bit early, worked quickly and carefully, and were friendly. Overall, a very good move.

AMJ Campbell movers gave me a ridiculous estimate to move my house and store for a while - ended up charging me 5x as much. $12,000! I sent the most expensive furniture into their storage for safekeeping until my house would be ready a couple of months later. My stuff returned filthy, scratched, broken, and torn! I was livid. And so many of my things were missing. Right away I noticed a very expensive oil Renaissance painting was not there. I was missing about 5 wardrobe boxes filled with linen and table cloths.
About another 5 boxes with my crystal wine glasses and one half of an antique lamp was missing, and the list was several pages long. I called the claim department she told me not to worry. Told me to write it all down and she would send someone out to repair the antiques and clean the sofas and carpets.
I learned from the carpenter that the claims adjuster had told him "She's not getting one cent!"
I was stupid - I should've contacted the police right away... She told me it wasn't necessary. Before I learned she didn't intend on honoring the insured claim. Then I got very I'll and was in hospital for about a year and had 4 serious surgeries. The claims adjuster said don't worry about this just take care of yourself. I should have handed the whole thing to my lawyer. Stupid #2. By the time I recuperated 2 years had gone by and so did the statute governing anything I could do about it.
This was a horror story... I lost soooo much and paid a small fortune to get robbed!
No, I would not recommend this company and its 'take your money and goodbye Charlie' attitude.

Sharon M. Toronto, ON

Moved from Toronto to Vancouver. Staff were very friendly in Toronto and Vancouver but the folks who packed our stuff did not provide any instructions for putting things together and rather than keeping all screws separate by furniture item they just threw them all together. At the other end they were not able to assemble our king bed frame, failed to properly assemble two other beds, broke a sofa and could not fix shelves due to missing parts. They sent someone to fix items but when they could not fix the shelves or master bed they sent us a cheque for $200. The rely on the fact that the average person can't be bothered with a protracted fight over a few hundred dollars. We believe we paid top dollar for a brand name company and they completely let us down with an incredibly frustrating experience.

We have had an appalling experience with this company. We selectd them because we believed they had a good reputation but if they do it is undeserved. A piece of furniture that was a family heirloom from my grandparents was severely damaged while in storage and the company's representatives who later admitted to having known about it and having taken pictures that morning, attempted to drop it off without telling us. When we saw the damage we reported it and they eventually fessed up. After dozens of emails and phone calls the company will still not cover the cost of repairing the damage. They got an estimate from one of their own shops to do the repair in our house for a few hundred dollars - meanwhile we got a quote from a reputable furniture restoration service for $1600. The difference - we eventually discovered - was that their guy was going to basically fill the damaged areas with filler and then colour match it, rather than relaminate the furniture. After many emails the company eventually agreed we could have it properly repaired but then arbitrarily claimed that they would only cover 75% of the cost because they felt there was existing damage. The existing damage was nothing compared to what they had done and we sent them photographs to prove it but they would not budge. We even confirmed that the estimate we had received did not cover the very minor existing damage and asked for some explanation of the "75%" figure they came up with but again they still would not budge. Simply put this company cannot be trusted to treat your belongings carefully, admit to damaging it when they do, or properly compensate you for the damage. We now have to drag them to court even after all of this time and effort. Once this company has your money they could care less what you think of them. Avoid this company.

They packed things indiscriminately so a lot of easily identifiable delicate items (china, glass) were crushed. Furniture was scraped or handles ripped off. Lack of support from their administration meant I was out of pocket for over a thousand dollars. Do not use this company if you value your possessions.

I moved household items from my late mother's Paris apartment to my house in Winnipeg. Much of my furniture arrived broken. When I raised this with AMJ Campbell they simply told me that I should have taken out insurance. It strikes me that insurance or no insurance, the company still have a duty to ensure that items are treated with due care and attention, which they clearly did not exercise. On top of that, they key to the bureau was "lost" as was the attachments needed to attach my mother's mahogany table to its legs. All together, a horrible experience, Would not have this company move anything.

AMJ moving company was horrible they arrived over 3hours late, took time smoked in my front and back yard most of the time, did not bring proper moving equipment, damaged my property and over charged me. I do not recommend this moving company at all it is horrible customer service and their movers need proper training. If you can't move or don't want to work find another job. The supervisors are unprofessional and over charge you for work nor completed.

I hear many negative stories about movers and wanted to share a great one regarding my recent move with AMJ Campbell.

They were excellent. They arrived first thing with a crew of four. They did a professional walk through with us and proceeded to carefully wrap all furniture. Everything went off without a hitch. They were very fast, careful and friendly. I feel like we were assigned the dream team!

I am so pleased that we hired AMJ and didn’t waste time shopping around.

We are in the habit of always getting 3 quotes before deciding who to choose to do jobs for us. Not sure why we even bothered for our move from Mississauga to London as we should have just went straight to AMJ based on past experience. Roger Lambert came to do the quote and he was so professional and informative compared to the others we had gotten quotes from. Nothing seemed to be an issue even when we called him to ask if they could store our furniture for 2 days instead of one. We were assigned Matt and 2 other co works for the move. We liked that the same team loaded in Mississauga and 2 days later unloaded in London. They had such a great attitude and treated our furniture with great care. We felt so at ease for start to finish.