kitchen drain line slow running problem
My friend recommended MR Rooter to me and told me he used its service 3 years ago from St Catherine’s division. He also told me he had the same issue like what I described and I could spend around $150 in total to solve the problem. However I was so surprised that I spent $498 in total for MR Rooter's service.
Actually, all job was finished in one hour (including estimate and answer my questions, take the snake tool down, work on snaking, etc. Meanwhile, when Plumber came, he did not need to do any inspection because before he came, I had open the basement drain’s cap and pointed out the water could not drain quickly in the 4” pipe ), so I don’t think this price is reasonable. I feel regretted because I did not call other companies to come to compare the price before I hired Mr Rooter .
- Approximate cost of services:
- $498.00
- Company Response
Our manager Domenic recently spoke to you and received your feedback in regards to the plumbing work that was completed by our technician. I would like to take this opportunity to thank you for providing us feedback, and to assure you that we do respond to all criticism we receive and consider your suggestions carefully. Our plumbers draw from years of training and experience to produce an accurate estimate before they start on the job. They explain exactly what steps are required for the repair or replacement and how much it will cost so you can decide if you want to go through with it. Domenic did call back to explain the scope of work that was completed by our technician. The plumbing work completed at your household differed from your neighbor and Domenic explained the pricing difference. We recognize that exceptional plumbing is about more than fixing your plumbing concern; it's about assuring that you hired the right company from we answer your call. . If there are any other issues that need to be addressed, now or in the future, please don’t hesitate to contact us.