What a great experience from start to finish. First, Lori the dispatch was friendly and understanding and did her best to get someone here fast to fix the leak in our basement. After giving us a window of 6-9 pm she called back when she got an earlier window which was great! Neil and Curtis showed up within the hour and got right to work. Our main shut off valve needed to be replaced before the leak could be fixed so they worked on what they could while the city came to shut off and then turn on the water from the outside. They were professional and friendly and explained what they were doing the whole time. I really appreciate the care and courtesy through this process. I highly recommend them!
- Approximate cost of services:
- $500.00
- Company Response
Hello, thank you for taking the time to share your positive experience with our technician Neil and Curtis, dispatcher Lori and Mr Rooter. We recognize that exceptional plumbing is about more than fixing your plumbing concern; it's about assuring that you hired the right company from the time we answer your call. Thank you for taking the time to leave a review! Please give us a call when you have any future plumbing needs.